HPE Foundation Care - Extended Service - 3 Year - Service

HPE Foundation Care - Extended Service - 3 Year - Service is designed to provide comprehensive support for your IT infrastructure, ensuring high availability and reliability. With this service, you gain access to a wealth of resources from Hewlett Packard Enterprise (HPE), whose technical experts collaborate with your IT team to tackle hardware and software issues efficiently. This extended service is not just an investment in support but a commitment to increasing your organization's operational productivity.

• Comprehensive Support: HPE Foundation Care includes both hardware and software support, allowing your IT team to receive assistance for HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The service provides remote diagnosis to troubleshoot issues quickly, and if necessary, on-site hardware repair to minimize downtime.
• Basic Software Support: For eligible HPE hardware products, this service may also provide Basic Software Support, ensuring you have access to essential software solutions and updates.
• Collaborative Call Management: This feature facilitates communication between HPE and your IT team, particularly when dealing with selected non-HPE software products.
• Next Business Day Service: With a response time for parts and labor guaranteed by the next business day, you can count on prompt assistance to keep your systems operational.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Support Coverage: Hardware and Software
• Response Type: Next Business Day Parts and Labor
• Includes: Remote technical support, software updates, and patches
• Eligibility: HPE hardware and selected third-party software products

How to Install HPE Foundation Care - Extended Service

To install HPE Foundation Care, follow these simple steps:

1. Contact HPE to discuss your organization's needs and determine eligible products.
2. Purchase the HPE Foundation Care - Extended Service plan tailored to your infrastructure.
3. Once the purchase is confirmed, HPE will guide you on how to activate your service and access available resources.
4. Coordinate with your IT team and HPE technical resources to integrate the service into your workflow.
5. Regularly monitor your hardware and software performance to ensure you're utilizing the service effectively.

Frequently Asked Questions

What is included in the HPE Foundation Care - Extended Service?

This service includes comprehensive support for both hardware and software, remote diagnosis, on-site repairs, and access to updates and patches for eligible products.

How does the Next Business Day service work?

The Next Business Day service ensures that parts and labor for hardware repairs are provided within the next business day, minimizing downtime and maintaining productivity.

Can I get support for third-party products?

Yes, HPE Foundation Care offers support for selected third-party software products, but eligibility varies, so it is best to contact HPE for specific details.

How do I know if my product is eligible for HPE Foundation Care?

You can reach out to HPE customer service or your sales representative to verify if your hardware and software products are eligible for this service.

Is there a limit to the number of service calls I can make?

There is generally no limit to the number of service calls you can make under the HPE Foundation Care - Extended Service; however, usage may vary based on the service level agreement.