HPE Foundation Care - Extended Service - 3 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care - Extended Service - 3 Year - Service. This comprehensive service package by Hewlett Packard Enterprise (HPE) is designed to provide you with peace of mind by ensuring that your hardware and software are always supported by expert resources. With a focus on minimizing downtime and maximizing productivity, HPE Foundation Care delivers unparalleled support for your IT environment.

• Comprehensive Support: The HPE Foundation Care service combines hardware and software support, ensuring that you receive assistance for both HPE and selected third-party products. Our technical resources are dedicated to working alongside your IT team to resolve any issues efficiently.
• Remote Diagnosis and On-Site Repair: In the event of hardware issues, our service includes remote diagnosis and support, with on-site hardware repair offered to ensure that your operations are back up and running as quickly as possible.
• Basic Software Support: Eligible HPE hardware products benefit from Basic Software Support, which includes access to software updates and patches. This ensures that your systems always have the latest enhancements and security fixes.
• Collaborative Call Management: For select non-HPE software, HPE Foundation Care provides Collaborative Call Management, allowing for seamless communication and problem resolution between your team and our technical experts.
• Rapid Response Times: Experience minimal downtime with our commitment to a 4 Hour Parts and Labor service response time. This guarantees that you receive timely assistance to maintain the reliability of your IT infrastructure.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware and Software support for HPE and selected third-party products
• Support Format: Remote technical support, on-site repair, software updates
• Eligibility: Includes Basic Software Support and Collaborative Call Management for certain non-HPE software

How to Install

Installing HPE Foundation Care is straightforward. Here are the steps to ensure a smooth installation:

1. Contact your HPE representative to discuss the specific hardware and software products you wish to cover under the HPE Foundation Care service.
2. Review the service agreement and confirm the eligibility of your products.
3. Once agreed, HPE will initiate the service setup and assign technical resources to your account.
4. Familiarize your IT team with the support processes and how to reach HPE technical resources when needed.
5. Log any hardware or software issues as they arise, and rely on HPE's support for swift resolution.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware products and select third-party software. Contact HPE for specific eligibility details.
• What is the service duration for HPE Foundation Care?
  The service duration is three years, providing long-term support for your IT infrastructure.
• What should I do if I encounter an issue with my hardware or software?
  You should reach out to HPE's technical support team, who will assist you with remote diagnosis and on-site repair if necessary.
• Is software support included in the service?
  Yes, Basic Software Support is included for eligible HPE hardware products, providing access to updates and patches.
• How quickly can I expect a response to my service request?
  HPE Foundation Care commits to a 4-hour response time for parts and labor, ensuring swift support when you need it most.