HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is a comprehensive support solution designed to enhance the reliability and performance of your IT infrastructure. This service is specifically tailored to provide businesses with the technical resources needed to efficiently manage and resolve hardware and software issues. With HPE's extensive network of technical experts, your IT team can expect unparalleled support for both HPE and selected third-party products.

• Comprehensive Hardware Support: The HPE Foundation Care service offers remote diagnosis and support for hardware issues, along with on-site hardware repair when necessary. This ensures that your systems experience minimal downtime and are quickly back up and running.
• Software Assistance: For software products, the service includes remote technical support and access to essential software updates and patches. This is critical for maintaining optimal system performance and security.
• Predictable Cost of Ownership: With the HPE Foundation Care service, you can keep your system optimally maintained with a predictable total cost of ownership, making budgeting and financial planning easier for your organization.
• Rapid Response Times: The service guarantees a 4-hour parts and labor response time. This level of support ensures that you can rely on fast accommodations to any hardware or software problem that may arise.
• Long-Term Commitment: The extended service lasts for an impressive 3 years, providing your organization with the assurance that you will receive timely support and solutions, enabling maximum productivity.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Service Plan
• Duration: 3 Years
• Response Time: 4 Hour Parts and Labor
• Coverage: Hardware and Software Support for HPE and selected third-party products
• Includes: Remote diagnosis, on-site repair, software updates, and patches

How to Install HPE Foundation Care - Extended Service

To get started with the HPE Foundation Care service, follow these steps:

1. Contact HPE or an authorized HPE partner to purchase the service plan tailored to your organization’s needs.
2. Upon purchasing, you will receive a confirmation along with service details and a unique service ID.
3. Provide your HPE hardware and software product details to ensure accurate service coverage.
4. Set up your support contact with HPE to facilitate communication and support requests.
5. Once activated, you can begin utilizing the service for both hardware and software support as needed.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The service includes remote diagnosis and support for hardware, on-site repair, software technical support, updates, and patches for eligible products.

2. How long does the service last?

The HPE Foundation Care - Extended Service provides coverage for a duration of 3 years.

3. What is the response time for service requests?

The service guarantees a response time of 4 hours for parts and labor.

4. Can I get support for non-HPE software?

Yes, the service may include collaborative call management for selected non-HPE software products, depending on eligibility.

5. How do I file a support request?

You can file a support request through the HPE support portal or by contacting your designated HPE support representative.