HPE Foundation Care - Extended Service - 3 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care - Extended Service - 3 Year - Service. This comprehensive service package is designed to provide you with the support you need to keep your HPE hardware and software running smoothly. With a focus on increasing the availability of your IT systems, this service ensures that you can tackle hardware and software problems swiftly and effectively.

• Comprehensive Support: Benefit from HPE's extensive technical resources, which work hand-in-hand with your IT team to resolve hardware and software issues efficiently.
• Remote Diagnosis and On-Site Repair: Enjoy the peace of mind that comes with remote diagnosis and, when necessary, on-site hardware repair to minimize disruptions to your operations.
• Basic Software Support: For eligible HPE hardware products, HPE Foundation Care includes basic software support and collaborative call management for selected non-HPE software, providing an all-encompassing support system.
• Software Updates and Patches: Stay up-to-date with remote technical support and access to all necessary software updates and patches, ensuring your systems are current and secure.
• Next Business Day Service Response: With a commitment to convenience, HPE offers a Next Business Day response time for parts and labor, ensuring that your IT infrastructure remains operational and efficient.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Service
• Response Time: Next Business Day for parts and labor
• Support: Remote diagnosis, on-site hardware repair, software updates, and patches
• Coverage: Eligible HPE hardware and selected third-party products

How to Install

Installation of the HPE Foundation Care - Extended Service is seamless. Upon purchasing the service, HPE will provide you with the necessary documentation and support to activate your service. Follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service - 3 Year - Service through an authorized HPE reseller or directly from HPE.
2. Receive your service activation details and support documentation via email or through your HPE account.
3. Contact HPE technical support to schedule an initial consultation with your IT team for setup and integration.
4. Work with HPE resources to ensure all hardware and software are covered and optimized for support.
5. Enjoy uninterrupted service and support for the next three years, with access to updates and repairs as needed.

Frequently Asked Questions

What is included in the HPE Foundation Care - Extended Service?

This service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, access to software updates, and Next Business Day response for parts and labor.

How can I check if my products are eligible for this service?

Contact HPE customer service or your authorized HPE reseller to determine the eligibility of your hardware and software products for HPE Foundation Care service.

Is software support included with HPE Foundation Care?

Yes, eligible HPE hardware products receive basic software support, and collaborative call management is available for selected non-HPE software.

How does HPE provide support during the service term?

HPE provides remote technical support for both hardware and software issues, as well as on-site repair services when necessary, ensuring minimal downtime.

What is the response time for service requests?

The service guarantees a Next Business Day response time for parts and labor, allowing you to maintain operational continuity.