HPE Foundation Care - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care - Extended Service - 3 Year - Service, designed to provide your IT infrastructure with comprehensive support, ensuring optimal performance and reliability. This service is essential for organizations that wish to minimize downtime and maintain their systems efficiently. With a predictable total cost of ownership, you can focus on your core business while we take care of your IT needs.

• 24 x 7 x 4 Hour On-site Support: Our service guarantees that you have access to expert assistance anytime, day or night. In the event of a system issue, our technicians will respond within four hours to ensure minimal disruption to your operations.
• Comprehensive Parts Replacement: Enjoy peace of mind with our parts replacement service. This feature is designed to swiftly manage any unexpected mishaps, allowing your systems to run smoothly without prolonged downtime.
• Physical Service Sub Type: The HPE Foundation Care offers a physical service subtype that enhances reliability and ensures your systems remain productive. This hands-on approach minimizes complications and maximizes the efficiency of your IT infrastructure.
• Parts and Labor Coverage: Our service includes both parts and labor, which means that you can rely on us for comprehensive maintenance. This characteristic ensures that your systems remain operational, with no hidden costs or surprises.
• Dependable 3-Year Duration: With a three-year service duration, you can trust that HPE Foundation Care will keep your systems performing at their best. This long-term commitment provides you with accurate results and dependable support throughout the contract period.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Response Time: 4 Hours
• Support Availability: 24 x 7
• Service Components: On-site Maintenance, Parts & Labor, Physical and Electronic Services

How to Install

Installation of the HPE Foundation Care - Extended Service is straightforward:

1. Contact your HPE representative to initiate the service agreement.
2. Provide necessary details about your existing systems and required support.
3. Schedule an installation date with HPE technicians who will walk you through the process.
4. Review and sign the service agreement to finalize your service support.
5. Once the service is activated, you can access 24 x 7 support for any issues.

Frequently Asked Questions

• What does the 24 x 7 x 4 Hour support entail?
  This means that you can reach out for support at any time, and a qualified technician will respond to your service request within four hours.
• Are there any hidden costs associated with this service?
  No, the HPE Foundation Care covers both parts and labor, ensuring there are no unexpected expenses during the coverage period.
• How does the parts replacement service work?
  In the case of hardware failure, our technicians will replace the defective parts as part of the service agreement to restore your systems quickly.
• Can I extend the service duration after three years?
  Yes, you will have the option to renew or extend your service agreement before the expiration date.
• Is this service applicable to all HPE products?
  Please consult with your HPE representative to confirm coverage based on your specific HPE equipment.