Description
HPE Foundation Care - Extended Service - 3 Year - Service is designed to provide your IT infrastructure with comprehensive support for both hardware and software issues. This service from Hewlett Packard Enterprise (HPE) ensures that your systems remain operational at peak performance levels, minimizing downtime and maximizing productivity. With a dedicated team of technical resources, you can rest assured that your IT environment is in capable hands.
Key Features and Benefits:
- Comprehensive Support: HPE Foundation Care Service offers a blend of hardware and software support, ensuring that your IT infrastructure is always running smoothly.
- Remote Diagnosis and On-Site Repair: In the event of hardware issues, HPE provides remote diagnosis and, if necessary, on-site repairs to resolve problems quickly.
- Access to Software Updates: Stay current with the latest software updates and patches, including those for selected third-party software products, helping to maintain system security and efficiency.
- Next Business Day Response: Enjoy peace of mind with a next business day parts and labor service response time, ensuring that any issues you encounter are dealt with promptly.
- 3-Year Service Duration: This extended service plan spans three years, providing long-term reliability and support for your hardware and software needs.
- Service Type: Extended Service
- Duration: 3 Years
- Support: Comprehensive hardware and software services
- Response Time: Next Business Day for parts and labor
- Includes: Remote diagnosis, on-site repairs, access to updates, and collaborative call management.
- To activate your HPE Foundation Care Service, contact your HPE representative or authorized partner.
- Provide the necessary details about your hardware and software environment to ensure compatibility.
- Follow the guidelines provided during the initial consultation for any setup procedures.
- After the service is activated, your IT team can begin utilizing the support resources provided.
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What is covered under HPE Foundation Care?
The service covers comprehensive hardware and software support, including remote diagnosis, on-site repairs, and access to software updates.
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How long does the service last?
The HPE Foundation Care Service is offered for a duration of three years.
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Is on-site service included?
Yes, on-site service is provided if remote diagnosis cannot resolve the issue.
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What is the response time for service issues?
The service includes a next business day response time for parts and labor.
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How do I access software updates?
As a part of the service, you will receive remote technical support and access to software updates and patches for both HPE and selected third-party software.
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