HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year is your ultimate solution for maintaining the reliability and efficiency of your IT infrastructure. Designed specifically for Hewlett Packard Enterprise (HPE) products, this comprehensive service package offers robust support for both hardware and software, ensuring your systems remain operational with minimal downtime. By partnering with HPE's technical resources, you not only have access to expert assistance but also gain peace of mind knowing that your IT environment is in capable hands. Explore the unique features and benefits of the HPE Foundation Care service that can transform your IT operations.

• Comprehensive Support: Enjoy a full suite of hardware and software services, including remote diagnosis and on-site repair support as necessary, providing a holistic approach to IT maintenance.
• Rapid Response Times: Experience a 4-hour parts and labor service response time, ensuring that any issues are addressed promptly to minimize interruptions in your business operations.
• Predictable Cost of Ownership: Keep your budgeting straightforward with a predictable total cost of ownership, allowing you to allocate resources effectively while maintaining your IT systems.
• Access to Updates: Stay ahead with access to software updates and patches, including those for supported third-party products, enabling you to maintain optimal system performance.
• Extended Service Duration: Benefit from a robust 3-year service duration that provides you with long-term support and enhances productivity through reliable IT infrastructure.

Technical Details of HPE Foundation Care - Extended Service - 3 Year

• Service Type: Extended Service
• Duration: 3 Years
• Response Time: 4 Hours
• Support: Hardware and Software
• Remote Support: Yes
• On-site Repair: Yes (if required)
• Eligible Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care - Extended Service - 3 Year

Installing the HPE Foundation Care service is a straightforward process:

1. Purchase the Service: Contact HPE or an authorized reseller to purchase the HPE Foundation Care - Extended Service - 3 Year.
2. Registration: Once purchased, register your eligible HPE hardware products with the service. You may need to provide the product serial numbers for proper documentation.
3. Access the Service Portal: Log into the HPE Service Portal to create your service profile and enable access to technical support and updates.
4. Connect with Support: If you encounter any issues, reach out to HPE technical resources through the contact details provided during your registration.

Frequently Asked Questions

What products are covered under the HPE Foundation Care service?

The service covers eligible HPE hardware products, and it may also include Basic Software Support for selected non-HPE software. For specific eligibility, contact HPE support.

Is on-site support always available?

On-site support is provided when necessary to resolve hardware issues that cannot be managed remotely.

What is the response time for issues?

The service includes a 4-hour response time for parts and labor, ensuring timely resolution of problems.

Can I upgrade my service level?

Yes, options for upgrading your service level may be available; please consult with HPE or your authorized reseller for more information.

How do I access software updates?

Software updates are accessible through the HPE Service Portal, where you can also find patches for supported third-party software.