Description
Unlock maximum uptime for your IT environment with HPE Foundation Care Extended Service. This comprehensive, three-year coverage blends robust hardware support with essential software assistance to keep your critical systems available, secure, and productive. From proactive maintenance to fast response times, HPE Foundation Care is designed to help IT teams focus on strategic initiatives while minimizing unplanned downtime.
Hewlett Packard Enterprise delivers a seamless, end-to-end support experience that adapts to your environment. With Foundation Care, you gain access to skilled HPE technical resources who work alongside your IT team to resolve hardware and software issues across HPE and supported third-party products. The service is built to preserve system availability, reduce maintenance costs, and simplify IT management—delivering predictable total cost of ownership while providing peace of mind. Remote diagnosis and support are complemented by on-site hardware repair when necessary, ensuring that critical incidents are resolved quickly and efficiently. For eligible hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, further extending your coverage and simplifying complex problem-solving scenarios.
Whether you are running dense enterprise servers, storage arrays, networking gear, or a mix of HPE components, Foundation Care is designed to scale with your environment. The program emphasizes proactive maintenance, software updates, and timely interventions to minimize disruption and maximize productivity. You get a predictable service window, rapid incident response, and the confidence that your IT stack is being looked after by a dedicated team that understands your hardware and software landscape. This is more than reactive support—it's a complete care plan that aligns with modern IT needs for reliability, efficiency, and cost control.
One of the standout benefits of HPE Foundation Care is the four-hour service response time, which significantly reduces downtime and accelerates issue resolution. The 3-year duration ensures continuity and budget predictability, helping you plan for hardware refresh cycles and software upgrades without surprises. The service includes access to new releases and updates, maintaining efficiency and security across your environment. With doorstep support and efficient parts and labor service characteristics, tasks are completed quickly, often with minimal disruption to your daily operations.
Providers of mission-critical workloads—databases, virtualization, AI/ML pipelines, and high-availability architectures—will especially appreciate the focus on reliability and fast recovery. The combination of remote diagnostics, on-site repair when required, and software updates creates a holistic support ecosystem designed to minimize mean time to repair (MTTR) and maximize system availability. Additionally, the program is designed to be flexible, working with your existing IT processes and service contacts to ensure a smooth, collaborative approach to problem resolution.
In essence, HPE Foundation Care extends your reach beyond standard warranty coverage by combining comprehensive hardware care with essential software support, ensuring your environment remains up-to-date, secure, and productive over a full three-year period. The service helps you manage risk, optimize performance, and maintain a stable cost structure—so you can focus on innovation and business outcomes rather than reactive firefighting.
- Comprehensive hardware and software support with remote diagnosis and on-site repair as needed to resolve issues quickly and efficiently.
- Includes Basic Software Support and Collaborative Call Management for eligible non-HPE software, where applicable, to streamline complex deployments.
- Remote access to software updates and patches, with updates for select third-party software included as they are released by the original software manufacturer.
- 4-hour service response time to improve issue accommodation, minimize downtime, and maximize system reliability.
- 3-year service duration provides predictable total cost of ownership (TCO) and sustained productivity, with ongoing maintenance updates and proactive support.
Technical Details of [product]
Service scope: Hardware and software support for eligible HPE products, with remote diagnosis and support and on-site hardware repair when required. For eligible hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software.
Software updates: Remote technical support and access to software updates and patches. Updates for eligible third-party software are included as they are released by the original software manufacturer.
Delivery and maintenance: Keeps your system optimally maintained with a predictable total cost of ownership. Includes updates for new releases to ensure dependable efficiency and peace of mind. Features doorstep support, fast parts and labor service, and a 4-hour response time for better accommodation and reliability over the 3-year duration.
Why it matters: This extended coverage is designed to reduce downtime, simplify maintenance, and protect your IT investment by aligning hardware and software support under one cohesive plan. It enables your team to plan with confidence, knowing that critical components are protected by a service that emphasizes speed, accuracy, and proactive care.
How to install [product]
Activating HPE Foundation Care Extended Service is a straightforward process designed to minimize disruption to your operations. The steps below outline a practical path to getting coverage in place and ready to respond when you need it most.
Step 1: Verify eligibility and coverage — Confirm that your HPE hardware and eligible software can be covered by Foundation Care. Review your asset inventory, including model numbers and serials, to ensure compatibility with the extended service terms. If you are unsure, consult with your HPE account representative for a quick eligibility check.
Step 2: Initiate activation — Reach out to your HPE account team or use your approved HPE support channel to begin the activation process. Provide the required details about your environment, including asset lists, locations, and any current support agreements that should be coordinated with the Foundation Care coverage.
Step 3: Gather asset information — Compile essential information such as product names, SKUs, serial numbers, service tags, and location details. This data helps the HPE team map the correct coverage to the right devices and software components, ensuring accurate service delivery from day one.
Step 4: Schedule the service window — Align service activation with your maintenance cycles. For on-site support, coordinate dates and times that minimize business impact. For remote diagnostics, prepare access credentials and establish preferred communication channels to expedite initial assessments.
Step 5: Access and onboarding — Once activated, you’ll receive guidance on how to access HPE support resources, including remote diagnostic tools, software update streams, and collaborative issue resolution processes. Your technical contacts will be introduced, and escalation paths will be defined to ensure swift response when incidents occur.
Step 6: Ongoing maintenance and software updates — After onboarding, ensure that eligible software updates and patches are applied as they are released. Maintain an up-to-date inventory of assets and keep contact details current so you receive notifications about new releases, patches, and service advisories.
Step 7: Review and renew — At the end of the 3-year term, review your environment to determine renewal options, potential hardware refreshes, and any changes to coverage based on evolving IT needs. A proactive renewal discussion helps preserve continuity and ensures your service level commitments remain aligned with your business goals.
Frequently asked questions
- What is HPE Foundation Care - Extended Service? It is a 3-year service program that combines hardware and software support to maximize system availability, provide timely incident response, and offer software updates and patches for eligible products, with on-site repair when necessary.
- What does the 4-hour response time mean? It means that a service response is provided within four hours of incident reporting, helping to reduce downtime and quickly move toward resolution.
- Does software updates inclusion cover third-party software? Updates for eligible third-party software are included as they are released by the original software manufacturer, where applicable.
- How do I activate and use Foundation Care? Contact your HPE account representative or the approved support channel to activate coverage, provide asset details, schedule service, and gain access to remote diagnostics and updates.
- Is the service right for my organization? If you rely on HPE hardware and compatible software to support critical workloads and need predictable costs, rapid response, and ongoing maintenance updates, Foundation Care Extended Service is designed to meet those needs over a 3-year period.
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