HPE Foundation Care - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care - Extended Service - 3 Year - Service, a critical support solution designed to maximize the efficiency and reliability of your IT infrastructure. This service is specifically tailored for organizations that require seamless operation and minimal downtime of their hardware and software systems. With HPE’s technical resources at your disposal, you can ensure that your IT assets are consistently supported to meet your business needs.

• Comprehensive Support: The HPE Foundation Care Service offers extensive hardware and software support, ensuring your IT systems are always available and functional. This includes remote diagnosis and support for hardware products as well as on-site hardware repairs when necessary.
• Inclusive Software Assistance: In addition to hardware support, this service encompasses Basic Software Support and Collaborative Call Management for selected third-party software. This means that your software issues are addressed swiftly, allowing you to maintain productivity without interruption.
• Timely Response: With a 4-hour parts and labor service response time, you can expect prompt assistance to minimize any potential disruptions to your operations. This rapid response ensures that your technical issues are resolved quickly, keeping your business running smoothly.
• Cost-Effective Solution: By providing parts and labor service characteristics, HPE Foundation Care helps reduce inventory costs while ensuring maximum dependability. This approach allows your organization to focus on growth without worrying about unexpected service expenses.
• Long-Term Assurance: With a commitment to a 3-year service duration, you can rely on consistent support and maintenance for your IT infrastructure. This long-term coverage guarantees that your systems are continuously monitored and updated, leading to optimal performance and reliability.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Response Time: 4 Hour - Parts and Labor
• Remote Diagnosis: Included for hardware products
• On-Site Hardware Repair: Available as needed
• Software Updates: Access to updates and patches for HPE-supported third-party software

How to Install HPE Foundation Care - Extended Service

To activate the HPE Foundation Care - Extended Service, please follow these simple steps:

1. Purchase the service through an authorized HPE channel partner or directly from HPE.
2. Once your purchase is confirmed, you will receive an activation key or service agreement.
3. Contact HPE support to register your products and link them to the service agreement.
4. Following registration, you will gain access to remote support and other service features.
5. Stay updated with any software patches and updates through the HPE support portal.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  HPE Foundation Care covers a range of HPE hardware products and selected third-party software. For a complete list of eligible products, please contact HPE support.

• What is the response time for the service?

  The service guarantees a 4-hour response time for parts and labor, ensuring quick resolutions to any technical issues you may face.

• Is on-site repair included?

  Yes, on-site hardware repair is included in the service, as needed, to resolve hardware-related issues effectively.

• Are software updates included in this service?

  Yes, the service includes access to software updates and patches for HPE-supported third-party software, helping you stay up to date with the latest features and security enhancements.

• How can I contact HPE support?

  You can reach HPE support through their official website or by calling their dedicated support line. Ensure you have your service agreement details handy for a prompt response.