HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is an essential solution designed to enhance the performance and reliability of your IT infrastructure. With comprehensive hardware and software support from Hewlett Packard Enterprise (HPE), this extended service plan ensures that your systems remain available and efficient while minimizing downtime. The HPE technical resources work closely with your IT team to effectively resolve all hardware and software issues associated with HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that cover a wide range of HPE products, ensuring your infrastructure is well-supported.
• Remote Diagnosis and On-Site Repair: In case of issues, the service provides remote diagnosis and support, with the added benefit of on-site hardware repair when necessary, ensuring swift problem resolution and minimal disruption.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, including access to software updates and patches, ensuring your systems are up-to-date and secure.
• Collaborative Call Management: For selected non-HPE software, HPE offers collaborative call management to streamline support processes and ensure timely solutions.
• Fast Response Times: Enjoy a 4-hour parts and labor service response time to ensure timely completion of repairs and enhanced reliability for your IT operations.

Technical Details of the Product

• Service Duration: 3 Years
• Response Time: 4 Hour Parts and Labor
• Service Types: Hardware and Software Support
• Supported Products: HPE and selected third-party products
• Access to Software Updates: Yes
• On-Site Support: Yes

How to Install

To install and activate the HPE Foundation Care - Extended Service, follow these steps:

• Purchase the service through an authorized HPE partner or directly from HPE.
• Once purchased, gather your HPE product details, including the serial number and model.
• Contact HPE customer support or your service provider to register your product and activate the service.
• Follow any additional instructions provided by HPE for setting up and utilizing the service effectively.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and select third-party software products. Please contact HPE for a specific list of eligible products.
• How quickly can I expect support?
  The service includes a 4-hour response time for parts and labor, ensuring that help is available when you need it most.
• Is on-site support included?
  Yes, on-site hardware repair is included in the service when remote diagnosis indicates that an on-site visit is necessary.
• Can I use HPE Foundation Care for non-HPE products?
  Support for selected third-party products is available as part of the service, but please consult HPE for specifics.
• What is the duration of the service?
  The HPE Foundation Care service is provided for a duration of 3 years, ensuring your IT infrastructure remains well-supported during this period.