HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is designed to deliver exceptional support and maintenance for your HPE systems. This service ensures that your hardware remains in peak condition, providing a reliable environment that maximizes productivity and minimizes downtime. With a strong focus on customer service and expert assistance, HPE Foundation Care comes equipped with features that address your business needs effectively.

• Comprehensive Coverage: Enjoy an extended maintenance service for 3 years, ensuring that your system is consistently operative and efficiently maintained.
• On-Site Support: The HPE Foundation Care service includes an on-site service location, providing rapid response and reliability to keep your business running smoothly.
• Next Business Day Response: With a 9 x 5 support model, you can expect parts and labor service to be delivered next business day, allowing for quick repairs and minimal disruption to your operations.
• Predictable Cost of Ownership: This extended service plan allows for predictable budgeting, so you can effectively manage your total cost of ownership without unexpected expenses.
• Phone Support: The included phone support service enables you to get immediate assistance for any mishaps, ensuring that you have the support you need, when you need it.

Technical Details of the Product

The HPE Foundation Care - Extended Service includes:

• Service Duration: 3 years
• Service Hours: 9 x 5 coverage
• Response Time: Next Business Day for parts and labor
• Service Type: On-site maintenance with parts and labor included
• Support Type: Phone support for immediate assistance

How to Install

To make the most of your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller.
2. Register your service contract online on the HPE support portal.
3. Contact HPE support via phone or the support portal to initiate service requests as needed.
4. Ensure that your HPE hardware is properly set up and operational for on-site service visits.
5. Regularly review service reports and updates to maintain awareness of your support status.

Frequently Asked Questions

1. What does the HPE Foundation Care service include?

The HPE Foundation Care service includes on-site maintenance, next business day parts and labor response, and phone support to address any operational issues or questions.

2. How does the Next Business Day service work?

Next Business Day service guarantees that parts and labor will be made available the next business day following a service request, ensuring timely repairs and minimal downtime.

3. Can I extend my service beyond three years?

Yes, you can renew or extend your HPE Foundation Care service upon expiration of your current contract to continue receiving support and maintenance.

4. Is phone support available 24/7?

The phone support provided with HPE Foundation Care operates during standard business hours, specifically covered under the 9 x 5 service model.

5. How do I register my service contract?

You can register your HPE Foundation Care service contract online through the HPE support portal after purchase. Detailed instructions are typically provided with your service documentation.