HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is designed to provide comprehensive support for your IT infrastructure, ensuring maximum uptime and efficiency. This service combines hardware and software support from Hewlett Packard Enterprise, empowering your IT team with the resources necessary to tackle any technical challenges. With a focus on enhancing the reliability and availability of your systems, HPE Foundation Care offers a suite of features that cater to both hardware and software needs. Below are the unique aspects that set this service apart:

• Comprehensive Hardware and Software Support: The HPE Foundation Care service covers a wide range of hardware and software issues. This includes remote diagnosis and support for hardware products, as well as access to software updates and patches.
• On-Site Repair Options: In the event of hardware issues that cannot be resolved remotely, HPE provides on-site hardware repair services, ensuring minimal disruption to your operations and a quick resolution to problems.
• Basic Software Support: For eligible HPE hardware products, the service may include Basic Software Support, which encompasses assistance for selected non-HPE software, facilitating seamless integration and performance of your IT systems.
• Rapid Response Times: With a 4-hour response time for parts and labor, HPE Foundation Care ensures that issues are addressed promptly, reducing downtime and enhancing productivity within your organization.
• Predictable Total Cost of Ownership: The HPE Foundation Care service allows for budget-conscious planning with predictable costs, helping organizations manage their IT expenses while keeping their systems optimally maintained.

Technical Details of HPE Foundation Care

- Service Duration: 3 Years
- Response Time: 4 Hours for Parts and Labor
- Availability of Remote Technical Support
- Access to Software Updates and Patches for HPE and selected third-party products
- Collaborative Call Management for non-HPE software (where applicable)

How to Install

To activate the HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide the necessary details about your HPE hardware and software to determine eligibility.
3. Once confirmed, HPE will guide you through the registration process and provide access to support resources.
4. Utilize the HPE support portal to manage your support requests and access software updates.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers a wide range of HPE hardware products and selected third-party software. Specific eligibility can be confirmed with an HPE representative.

2. What happens if my hardware cannot be repaired remotely?
If a hardware issue cannot be resolved remotely, HPE will dispatch a technician to your location for on-site repairs, ensuring a quick resolution.

3. How can I access software updates?
Customers can access software updates through the HPE support portal, where updates are made available for HPE-supported software and selected third-party products.

4. Is Basic Software Support included for all hardware products?
Basic Software Support is included for eligible HPE hardware products. Please check with HPE to determine which software products are covered.

5. Can I extend my HPE Foundation Care service after three years?
Yes, you may contact HPE or your authorized reseller to discuss renewal options as you approach the end of your service term.