HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service for 3 years is designed to ensure that your IT infrastructure remains robust and operational. This comprehensive support service combines hardware and software assistance, providing the vital resources needed to maintain your systems effectively. With HPE’s expert technical team at your side, you can address and resolve hardware and software challenges swiftly and efficiently, minimizing downtime and maximizing productivity.

• Comprehensive Support: HPE Foundation Care includes comprehensive hardware and software services, ensuring that your IT infrastructure remains available and efficient. The service features remote diagnosis, on-site hardware repair, and access to software updates.
• Quick Resolution Times: With a 4-Hour Parts and Labor service response time, issues are resolved quickly, allowing you to return to business operations without lengthy interruptions.
• Qualified Technical Expertise: HPE’s knowledgeable technical resources work alongside your IT team, providing expert support on both HPE and selected third-party products. This collaborative approach leads to effective problem resolution.
• Predictable Costs: The service keeps your system optimally maintained, providing a predictable total cost of ownership. This allows for better budgeting and financial planning for your IT needs.
• Extended Service Duration: With a 3-year service duration, you can enjoy peace of mind knowing your IT infrastructure is supported over a significant period, enabling sustained productivity and timely results.

Technical Details of HPE Foundation Care

• Service Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Support for eligible HPE hardware and selected third-party software
• Includes Basic Software Support and Collaborative Call Management for applicable software
• Access to software updates and patches for improved system performance

How to Install

To get started with HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the service.
2. Once purchased, you will receive confirmation and details regarding the service activation.
3. Install any required software updates as specified in the service documentation.
4. Integrate the support system with your existing IT setup, ensuring that your team has access to HPE’s technical resources.
5. Regularly review service usage and performance metrics to optimize benefits.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The service includes hardware and software support, remote diagnosis, on-site hardware repair, and access to software updates and patches for HPE and selected third-party products.

2. How quickly can I expect support?

You can expect a response time of 4 hours for parts and labor, ensuring that your issues are addressed as quickly as possible.

3. Is this service suitable for all HPE products?

HPE Foundation Care is designed for eligible HPE hardware and selected third-party software products. Please contact HPE for a detailed list of eligible products.

4. Can I customize my service plan?

While the foundation care service offers extensive coverage, specific details and customizations can be discussed with your HPE sales representative.

5. How does this service help with IT budget management?

With a predictable total cost of ownership, HPE Foundation Care allows for better financial planning and budget management, as you can anticipate service costs over the 3-year duration.