Description
The HPE Foundation Care - Extended Service - 3 Year is designed to provide unparalleled support and peace of mind for your IT infrastructure. This comprehensive service plan ensures that your systems are maintained to the highest standards with a commitment to operational efficiency and minimal downtime. With 24/7 availability and rapid response times, you can focus on what matters most – your business.
- 24 x 7 x 4 Hour Support: Receive round-the-clock assistance from HPE experts, ensuring that your IT environment is always protected and operational no matter the hour.
- On-Site Service: Our on-site service offers enhanced usability and efficiency, allowing for immediate attention to any issues that may arise at your premises.
- Parts Replacement Service: Included in this service is a comprehensive parts replacement solution, designed to swiftly address any mishaps and minimize your operational disruptions.
- Quick and Efficient Response Times: With a guaranteed 4-hour response time for parts and labor, you can be assured of timely service that enhances your productivity and keeps your systems running smoothly.
- 3-Year Duration: This extended service plan spans 3 years, providing you with long-term reliability and support that translates to maximum productivity and timely results for your business.
Technical Details of Product
- Service Type: Extended Service
- Service Duration: 3 Years
- Support Availability: 24/7
- Response Time: 4 Hours for Parts and Labor
- Service Components: On-Site Maintenance, Parts Replacement, Labor Support
How to Install
To initiate your HPE Foundation Care - Extended Service, follow these simple steps:
- Contact your HPE representative or authorized reseller to purchase the service.
- Provide your hardware details to register your service plan.
- Receive confirmation of your service activation along with your service reference number.
- Ensure that your hardware is prepared for service visits, if required.
- Access 24/7 support through the HPE support portal using your service reference number.
Frequently Asked Questions
What is included in the HPE Foundation Care - Extended Service?
The service includes 24/7 technical support, on-site parts and labor support, and a comprehensive parts replacement service.
How do I contact support?
You can contact HPE support through their dedicated support portal or by calling the support hotline provided upon service activation.
Is the service available for all HPE products?
The HPE Foundation Care - Extended Service is designed for a wide range of HPE hardware. Please check with your HPE representative for specific compatibility.
What happens if a part needs replacement?
If a part needs replacement, the service will dispatch an HPE technician to your location within the guaranteed 4-hour response time to ensure minimal disruption to your operations.
Can I extend the service after the initial 3 years?
Yes, HPE offers options for service renewal and extension. Contact your HPE representative for more information prior to the service expiration.
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