HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is an essential solution for businesses seeking to enhance the reliability and availability of their IT infrastructure. This comprehensive service by Hewlett Packard Enterprise (HPE) combines top-tier hardware and software support, ensuring that your systems remain operational and efficient. By choosing HPE Foundation Care, you gain access to a suite of benefits designed to optimize your IT environment and minimize downtime.

• Comprehensive Hardware and Software Support: HPE Foundation Care encompasses both hardware and software services, allowing for seamless resolution of issues related to HPE and selected third-party products.
• Remote Diagnosis and On-site Hardware Repair: With this service, you receive immediate remote support for diagnosis, and if necessary, on-site hardware repairs to get your systems back online quickly.
• Basic Software Support: Eligible HPE hardware products may include Basic Software Support, providing you with additional coverage for software-related issues, ensuring your applications run smoothly.
• Collaborative Call Management: This unique feature allows your IT team to work closely with HPE's technical resources, enhancing the support experience and resolving issues more efficiently.
• Predictable Total Cost of Ownership: The HPE Foundation Care service allows for better budgeting with predictable costs, eliminating unexpected expenses related to IT support and maintenance.

Technical Details of HPE Foundation Care - Extended Service

- **Service Duration:** 3 Years
- **Response Time:** 4 Hour Parts and Labor service response time
- **Service Components:** Remote technical support, access to software updates, patches, and updates for selected third-party software products
- **Eligible Products:** HPE hardware and selected third-party software;
- **Availability:** Global service availability to cater to businesses worldwide.

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care service is a straightforward process:

1. Contact your HPE representative or authorized reseller to purchase the HPE Foundation Care service.
2. Provide the necessary product information and details of your IT environment to ensure proper coverage.
3. Upon confirmation, you will receive documentation outlining the service agreement and contact information for support.
4. Register your eligible HPE hardware products with HPE using the provided instructions to activate the service.
5. Once activated, you can begin utilizing the support services and resources available to you.

Frequently Asked Questions

What is covered under the HPE Foundation Care service?

The service covers both hardware and software support for eligible HPE products and selected third-party software. This includes remote diagnosis, on-site repairs, access to software updates, and collaborative support management.

How quickly can I expect response times for support?

HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring that any issues are addressed promptly to minimize downtime.

Is HPE Foundation Care available worldwide?

Yes, HPE Foundation Care services are available globally, providing support to businesses regardless of their location.

Can I add additional products to my service plan?

Yes, you can contact HPE to discuss adding other eligible hardware or software products to your existing service plan for extended coverage.

What should I do if I encounter a problem?

If you experience any issues, simply contact HPE's support team using the information provided in your service agreement, and they will assist you with the necessary steps for resolution.