HPE Foundation Care - Extended Service - 3 Year - Service

Discover peace of mind with the HPE Foundation Care - Extended Service - 3 Year - Service. This comprehensive service offers tailored support designed to keep your IT infrastructure running smoothly. With a combination of hardware and software assistance, you can maximize the performance and availability of your HPE products. Whether it’s resolving technical issues or managing updates, HPE Foundation Care ensures that your technology investments are protected and optimized for peak performance.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your IT systems remain operational with minimal downtime.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis and immediate troubleshooting by HPE technical experts, along with on-site hardware repair when necessary, allowing for swift resolutions to issues.
• Basic Software Support and Collaborative Call Management: HPE Foundation Care includes basic software support for eligible hardware products, ensuring that your software environment is robust and reliable, along with collaborative management for selected non-HPE software.
• Rapid Response Time: Enjoy a 4-hour parts and labor service response time, guaranteeing timely solutions to any hardware-related issues, which minimizes disruptions to your business operations.
• Three-Year Extended Coverage: With a service duration of three years, HPE Foundation Care provides long-term reliability and continued support, ensuring that your IT infrastructure remains dependable over time.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware and Software Support
• Support Channels: Remote Support and On-Site Assistance
• Eligibility: Available for selected HPE and third-party products

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care - Extended Service is a straightforward process. Follow these steps to ensure you are covered:

1. Contact your HPE sales representative or HPE support to purchase the service contract.
2. Provide your HPE hardware or software product details to confirm eligibility.
3. Review and confirm the service terms, including duration and coverage options.
4. Once purchased, you will receive documentation outlining your service agreement.
5. Utilize the HPE support portal for accessing support services, software updates, and other resources.

Frequently Asked Questions

1. What products are covered under HPE Foundation Care?

The HPE Foundation Care service covers a wide range of HPE hardware and selected third-party products. For specifics on eligible products, please contact HPE directly.

2. How does remote diagnosis work?

HPE technical resources will remotely connect to your systems to diagnose issues and provide support, often resolving problems without the need for on-site visits.

3. How quickly can I expect on-site support?

HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring swift on-site assistance when needed.

4. Is software support included?

Yes, basic software support is included for eligible hardware products, along with access to updates and patches for HPE-supported software.

5. Can I extend my service beyond three years?

Yes, you can discuss options for extending your service contract with your HPE representative as the end of your service period approaches.