HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service offers a comprehensive suite of hardware and software solutions designed to enhance the reliability and availability of your IT infrastructure. Provided by Hewlett Packard Enterprise (HPE), this service not only delivers expert technical resources but also collaborates closely with your IT team to efficiently resolve both hardware and software issues, ensuring that your systems perform optimally.

• Comprehensive Hardware and Software Support: Enjoy extensive support that encompasses both HPE and selected third-party products, ensuring seamless operation across your IT environment.
• Remote Diagnosis and On-Site Repair: Benefit from remote troubleshooting and, if necessary, on-site hardware repairs, minimizing downtime and boosting productivity.
• Access to Software Updates: Stay up to date with the latest software updates and patches for supported software products, ensuring your systems are secure and efficient at all times.
• Quick Response Times: With a 4-hour parts and labor service response time, you can trust that urgent issues will be addressed promptly, allowing for maximum operational efficiency.
• Three-Year Service Duration: Gain peace of mind with a three-year commitment that guarantees reliable support and maintenance for your critical IT infrastructure.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Coverage: Hardware and software services for HPE and selected third-party products
• Response Time: 4 Hour for parts and labor
• Inclusions: Remote technical support, on-site hardware repair, software updates, and patches

How to Install

To install the HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care - Extended Service plan through an authorized HPE retailer or directly from HPE.
2. Once purchased, you will receive confirmation and additional instructions from HPE regarding your service plan.
3. Ensure your IT team is familiar with the support process and knows how to access remote support services.
4. Keep your contact information updated with HPE to receive important updates and support notifications.
5. For on-site services, maintain a communication channel open with HPE to ensure prompt response times.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers a variety of HPE hardware and software products, as well as select third-party products. For a full list, please contact HPE directly.
• Is on-site support available for all issues?
  On-site support is provided when remote diagnosis indicates that hardware repair is necessary to resolve the issue.
• What is the average response time for support?
  The average response time for parts and labor service is 4 hours, ensuring that issues are addressed quickly.
• Can I renew the service after three years?
  Yes, you can discuss renewal options with HPE as your service period approaches its end.
• Are software updates included in the service?
  Yes, software updates and patches for supported products are included to ensure your systems remain up to date.