HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year Service is an essential solution for businesses looking to enhance the reliability and availability of their IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this extended service plan combines comprehensive hardware and software support to ensure your systems run smoothly and effectively. Designed to meet the demands of today’s fast-paced technological landscape, HPE Foundation Care provides peace of mind, allowing your IT team to focus on driving business success.

• Comprehensive Hardware and Software Services: HPE Foundation Care encompasses a broad range of support options, from remote diagnosis to on-site hardware repairs, ensuring your systems are operational around the clock.
• Enhanced Technical Support: With HPE’s technical resources at your disposal, you’ll receive expert assistance that collaborates with your IT team to quickly resolve hardware and software challenges, minimizing downtime.
• Rapid Response Times: The service guarantees a 4-hour response time for parts and labor, allowing for quick resolution of issues and reducing the impact on your business operations.
• Cost-Effective Parts and Labor Coverage: HPE Foundation Care helps minimize inventory costs through its parts and labor service characteristics, ensuring maximum dependability without excess expenses.
• Inclusive Software Support: The service not only covers HPE hardware but also includes basic software support and access to critical updates and patches, so your systems stay current and secure.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Support Coverage: Remote diagnosis, technical support, on-site hardware repair
• Software Support: Basic Software Support, access to updates for HPE and selected third-party software
• Collaboration: Collaborative Call Management for eligible non-HPE software

How to Install

Installing the HPE Foundation Care - Extended Service is a straightforward process:

1. Purchase the service through your HPE account representative or authorized reseller.
2. Upon purchase, you will receive a service agreement with the terms and conditions outlined.
3. HPE will reach out to confirm the activation of your service and provide necessary onboarding materials.
4. Coordinate with your IT team to ensure all eligible hardware and software products are registered and properly covered under the service agreement.
5. Start leveraging the support services immediately for any technical issues that arise.

Frequently Asked Questions

• What types of products are eligible for HPE Foundation Care?
  HPE Foundation Care covers selected HPE hardware products and may include specific third-party software. Contact HPE for a complete list of eligible products.
• Can I customize my support plan?
  While the HPE Foundation Care service is comprehensive, businesses may inquire about additional options and upgrades based on their specific needs.
• How do I access technical support?
  Technical support can be accessed through HPE’s dedicated support channels, which will be provided upon activation of your service.
• What happens after the 3-year service period?
  At the end of the service period, you can choose to renew your HPE Foundation Care plan to continue receiving support and services.
• Is there a warranty on parts and services provided?
  Yes, HPE typically offers warranty coverage on parts and services provided during the support period, ensuring added reliability and protection.