HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service provides a comprehensive support solution designed to ensure the continuous availability and optimal performance of your IT infrastructure. With a focus on resolving hardware and software issues efficiently, this service helps you maintain operational continuity and minimize downtime. Leveraging Hewlett Packard Enterprise's (HPE) technical resources, you receive unparalleled support tailored to meet the needs of your organization.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services, ensuring that your IT infrastructure remains operational and efficient. Enjoy the peace of mind that comes with expert assistance available whenever needed.
• Rapid Response Time: With a 4-hour parts and labor service response time, any hardware issues you encounter are addressed swiftly, minimizing disruptions to your business operations and enhancing reliability.
• On-Site Hardware Repairs: If remote diagnosis does not resolve your issue, HPE Foundation Care provides on-site hardware repair services. This allows your IT team to focus on other critical tasks while HPE's experts efficiently handle hardware repairs.
• Software Support and Updates: Gain access to remote technical support and software updates for eligible products. HPE Foundation Care includes updates for selected third-party software, ensuring your systems remain current and secure.
• Predictable Cost of Ownership: The service allows for a predictable total cost of ownership by providing a clear understanding of maintenance costs, helping organizations budget more effectively and avoid unexpected expenses.

Technical Details of Product

The HPE Foundation Care - Extended Service is designed for a duration of 3 years, providing long-term support for your IT infrastructure. The service encompasses:

• Remote diagnosis and support for hardware and software
• On-site hardware repair when necessary
• Basic software support and collaborative call management for selected non-HPE software
• Access to updates and patches for selected HPE-supported third-party software

How to Install

To get started with HPE Foundation Care - Extended Service, follow these steps:

1. Contact HPE to discuss your eligible hardware and software products.
2. Select the suitable service level that meets your business needs.
3. Complete the necessary paperwork to initiate the service agreement.
4. Once the service is confirmed, HPE will guide you through the setup process.
5. Ensure your IT team is familiar with the support channels and response protocols established by HPE.

Frequently Asked Questions

1. What is included in HPE Foundation Care?
HPE Foundation Care includes comprehensive hardware and software support, remote diagnosis, on-site repairs, software updates, and access to HPE technical resources.

2. How long does the service last?
The HPE Foundation Care - Extended Service lasts for 3 years, providing consistent support throughout the duration.

3. Can I combine HPE Foundation Care with third-party products?
Yes, HPE Foundation Care supports selected third-party software products as part of its service offering, ensuring broader coverage for your IT environment.

4. What is the response time for support?
The service includes a 4-hour response time for parts and labor, enabling quick resolution of issues.

5. How do I get in touch with HPE for support?
Support can be accessed through the established communication channels provided in your service agreement. HPE's technical resources are always ready to assist you.