HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is designed to provide comprehensive support and maintenance for your HPE systems. With a commitment to optimal performance and reliability, this service ensures that your infrastructure runs smoothly while minimizing downtime and reducing the total cost of ownership. Experience peace of mind with 24/7 support, expert assistance, and efficient on-site service, tailored to meet the demands of your business.

• Comprehensive Coverage: The HPE Foundation Care service offers extensive maintenance, including parts and labor, ensuring your systems are always up and running.
• 24/7 Availability: Enjoy round-the-clock support, providing assistance whenever you need it, day or night, to resolve any issues that arise.
• Rapid Response Time: With a 4-hour on-site response guarantee, you can expect quick solutions to minimize operational disruptions and maintain productivity.
• Predictable Costs: Benefit from a predictable total cost of ownership, allowing you to plan your budget effectively with no hidden fees.
• Parts Replacement Service: This service comes with parts replacement included, ensuring that any faulty components are swiftly replaced to keep your system operational.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Service Type: On-site Maintenance
• Response Time: 4-hour Parts and Labor service response
• Support Availability: 24 x 7
• Coverage: Includes parts and labor for reliable maintenance

How to Install HPE Foundation Care - Extended Service

To get started with your HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE sales representative to purchase the Extended Service package.
2. Once purchased, you will receive confirmation and further instructions via email.
3. Ensure that your system is registered under the HPE Foundation Care service.
4. Access the HPE support portal to manage your service requests and benefit from available resources.
5. In the event of an issue, simply contact HPE support, and a technician will be dispatched to your location within the guaranteed response time.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes on-site maintenance, parts replacement, and labor, ensuring comprehensive support for your systems.
• How quickly can I expect service when I have an issue?
  You can expect a technician on-site within 4 hours of your service request, ensuring minimal disruption to your operations.
• Is this service available for all HPE products?
  HPE Foundation Care is available for a wide range of HPE products. Please check with your HPE representative for specific product eligibility.
• What if my system requires parts that are not covered by the service?
  The service covers standard parts replacement. For any exceptions, HPE will provide guidance on the next steps.
• Can I extend my service after the initial 3 years?
  Yes, you can renew or extend your HPE Foundation Care service prior to the expiration of your current service agreement.