HPE Foundation Care - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care - Extended Service - 3 Year - Service, your ultimate solution for ensuring the reliability and availability of your IT infrastructure. This comprehensive service package is designed by Hewlett Packard Enterprise (HPE) to provide a seamless experience in managing and maintaining your hardware and software. With HPE's technical resources at your disposal, you can focus on your core business while we take care of your IT needs.

• Comprehensive Support: HPE Foundation Care Service combines hardware and software services aimed to enhance the availability of your IT systems. Whether you're facing hardware malfunctions or software issues, our experts are ready to assist you.
• Remote Diagnosis and On-Site Repairs: Benefit from remote diagnosis and support for your HPE hardware products, along with the option for on-site repairs if needed. Enjoy peace of mind knowing that help is only a call away.
• Basic Software Support: For eligible HPE hardware, this service may also encompass Basic Software Support and Collaborative Call Management for select non-HPE software products, ensuring comprehensive coverage for your entire IT ecosystem.
• Quick Response Time: Experience a swift 4-Hour Parts and Labor service response time, ensuring maximum efficiency and quick resolution of issues to minimize downtime and keep your operations running smoothly.
• Extended 3-Year Coverage: The 3-year duration of the HPE Foundation Care service guarantees ongoing support and maintenance, allowing you to plan your IT strategy with confidence and reliability.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Service for Hardware and Software
• Service Duration: 3 Years
• Response Time: 4-Hour Parts and Labor
• Service Includes: Remote Technical Support, On-Site Repairs, Software Updates
• Eligibility: Coverage for HPE and selected third-party products

How to Install HPE Foundation Care - Extended Service

To activate your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE dealer or directly from HPE.
2. Register your HPE hardware and software products online via the HPE support portal.
3. Contact HPE technical support to confirm the services included in your coverage.
4. Set up your account for remote support and manage your service preferences through the HPE service dashboard.
5. Enjoy ongoing support and maintenance for the duration of your 3-year service agreement.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates and patches for eligible products.
• How does the 4-Hour response time work? The 4-Hour response time applies to cases that require parts and labor service. HPE will dispatch a technician to resolve the issue as quickly as possible.
• Can I get support for non-HPE software? Yes, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software products, depending on eligibility.
• Is the service customizable? HPE provides tailored support solutions based on your specific business needs. Contact HPE for more details on custom service options.
• What do I do if I need to claim service? If you encounter an issue, simply contact HPE technical support via the support portal, and they will guide you through the claims process.