HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is the ultimate maintenance solution for your IT infrastructure. With its comprehensive features, this service ensures that your systems remain operational and efficient, minimizing downtime and maximizing productivity. Designed for businesses looking for reliable support, this service offers quick response times and expert on-site assistance, giving you the confidence you need to focus on your core operations.

• Comprehensive Support: Enjoy peace of mind with the HPE Foundation Care service, offering 9 x 5 support to address your IT needs promptly, ensuring your systems run smoothly with minimal interruptions.
• Next Business Day Service: With a Next Business Day response time for parts and labor, you can rest assured that your hardware issues will be resolved quickly, helping you maintain business continuity.
• On-Site Assistance: The on-site support feature provides a fast and efficient solution to any problems you face, allowing HPE experts to address issues directly at your location for quicker resolution.
• Parts and Labor Coverage: This service includes comprehensive parts replacement and labor, ensuring that all necessary components are readily available, reducing the time lost to equipment failures.
• Three-Year Duration: With a service duration of three years, you gain long-term reliability and efficiency, allowing you to allocate resources effectively and plan for the future without worrying about maintenance interruptions.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Coverage: On-Site - Maintenance (Parts & Labor)

How to Install

To take full advantage of the HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact your HPE representative to initiate the service agreement.
2. Provide necessary details about your existing IT infrastructure and any specific service requirements.
3. Once the agreement is confirmed, you will receive documentation outlining the service terms and coverage.
4. Install any required software or tools provided by HPE to facilitate remote support and monitoring.
5. Keep your contact information up to date with HPE to ensure timely communication and service delivery.

Frequently Asked Questions

What is included in the HPE Foundation Care - Extended Service?

This service includes on-site support, parts replacement, and labor coverage, ensuring that your IT equipment is maintained effectively over the three-year period.

What is the response time for service requests?

The response time for service requests is Next Business Day, meaning that HPE will address your issues within one business day of your request.

Is the service available for all HPE products?

The HPE Foundation Care - Extended Service is available for a wide range of HPE hardware products; however, it's best to consult with your HPE representative for specific eligibility.

Can I upgrade my service plan later?

Yes, you can discuss options for upgrading your service plan with your HPE representative at any time during your service agreement.

What should I do if I encounter issues outside of the support hours?

For critical issues outside of the 9 x 5 support hours, you may consider upgrading to a higher service level that includes 24/7 support options or consult with HPE for emergency support solutions.