HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is your ultimate solution for comprehensive support and maintenance for your HPE products. Designed to provide peace of mind, this service extends your coverage with top-tier support, ensuring your systems remain operational and efficient. With a commitment to quality and reliability, HPE’s Extended Service offers you a seamless experience, allowing you to focus on your business while they take care of the technicalities.

• Comprehensive Support: Enjoy extended service for three years, giving you the reassurance of continuous assistance for your HPE products.
• Rapid On-Site Assistance: Benefit from 9 x 5 Next Business Day on-site support, ensuring that expert help is just a call away, minimizing downtime.
• Efficient Parts Replacement: The service includes parts replacement to quickly resolve any issues, allowing your operations to run smoothly without interruption.
• Cost-Effective Maintenance: With parts and labor included, you can manage your maintenance expenses effectively while ensuring maximum dependability of your systems.
• Quick Response Time: Enjoy a 2-hour phone support response time, offering you immediate assistance and solutions to any queries or concerns.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Service Availability: 9 x 5 Next Business Day On-Site
• Support: Phone Support Response Time of 2 Hours
• Includes: Parts & Labor Coverage
• Service Subtype: Physical, Electronic

How to Install

Installing the HPE Foundation Care - Extended Service requires minimal effort. Follow these simple steps:

1. Purchase the service through an authorized HPE vendor or directly from the HPE website.
2. Upon purchase, you will receive confirmation and details regarding your service coverage.
3. For any service needs, contact HPE support using the provided phone numbers or online service portal.
4. Ensure that your HPE products are registered for service to streamline the support process.
5. In case of hardware issues, HPE will arrange for on-site support as per the service agreement.

Frequently Asked Questions

• What does the Extended Service cover?
  The Extended Service covers parts and labor for your HPE products, providing you with on-site support and rapid assistance to minimize downtime.
• How quickly can I expect support?
  You can expect a 2-hour response time for phone support, and next business day on-site assistance for urgent issues.
• Is the service available for all HPE products?
  The service is designed for a wide range of HPE products, but it is advisable to check with your HPE vendor for specific compatibility.
• How do I renew my service after three years?
  You will receive notifications regarding renewal options close to the expiration of your service. You can renew through your HPE vendor or directly online.
• What should I do if I experience issues with my HPE products?
  Contact HPE support via phone or the online service portal, and they will assist you with troubleshooting or arrange for on-site support as required.