Description
The HPE Foundation Care - Extended Service - 3 Year - Service is a comprehensive solution designed to enhance the reliability and efficiency of your IT infrastructure. This extended service plan from Hewlett Packard Enterprise (HPE) combines expert technical resources with a broad range of support services tailored for both hardware and software. With HPE Foundation Care, you can ensure that your IT systems are always up and running, minimizing downtime and maximizing productivity.
- Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services, ensuring you have support for a wide range of HPE and selected third-party products.
- Remote Diagnosis and Support: Enjoy the convenience of remote technical support designed to quickly diagnose and resolve issues without the need for on-site visits.
- On-Site Hardware Repair: If an issue cannot be resolved remotely, our service includes on-site hardware repair to guarantee swift resolutions and minimal disruption.
- Software Updates and Patches: Gain access to the latest software updates and patches, including support for selected third-party software, ensuring your systems remain current and secure.
- Next Business Day Service: With a Next Business Day response time for parts and labor, you can count on reliable service that keeps your IT operations running smoothly.
Technical Details of product
- Service Duration: 3 Years
- Service Type: Extended Service Plan
- Supported Products: HPE hardware and selected third-party products
- Response Time: Next Business Day for parts and labor
- Support Availability: 24/7 remote technical support
How to Install
Installing the HPE Foundation Care - Extended Service is seamless. Simply follow these steps:
- Contact HPE or an authorized reseller to purchase the extended service plan.
- Confirm eligibility for your hardware and any included third-party software products.
- Once purchased, HPE will provide you with a service agreement and support contacts.
- In the event of an issue, reach out to the designated HPE support number for immediate assistance.
- Keep your software and firmware updated to leverage the full benefits of the service.
Frequently Asked Questions
- What is covered under the HPE Foundation Care service? The service covers a broad range of hardware and software support, including remote diagnosis, on-site repair, software updates, and patches for eligible products.
- How long does the service last? The HPE Foundation Care service is valid for a duration of 3 years from the purchase date.
- What is the response time for service requests? The service offers a Next Business Day response time for parts and labor, ensuring timely support and assistance.
- Can I get support for third-party software? Yes, the service includes support for selected third-party software products, subject to eligibility.
- How do I initiate a support request? Simply contact HPE support using the provided contact details in your service agreement to receive assistance.
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