HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is your ultimate solution to ensure the continuous availability and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this comprehensive service package combines hardware and software support, streamlining your operations and enabling your IT team to focus on strategic initiatives rather than troubleshooting. With this service, you gain peace of mind knowing that HPE’s technical resources are available to assist you with a spectrum of issues, ensuring that you can maintain optimal performance throughout your organization.

• Comprehensive Support: HPE Foundation Care provides both remote diagnosis and on-site hardware repair, ensuring that your hardware products are always functional and available. This combination maximizes your infrastructure's uptime and minimizes disruptions.
• Software Update Access: Keep your software solutions in peak condition with HPE’s remote technical support and access to software updates and patches. This includes updates for selected HPE-supported third-party software products, ensuring your systems remain secure and efficient.
• Predictable Cost Structure: The HPE Foundation Care service offers a predictable total cost of ownership, allowing you to plan your IT budget with confidence. Say goodbye to unexpected expenses and hello to smoother financial forecasting.
• Fast On-Site Support: With Next Business Day - Parts and Labor service response time, you can expect rapid assistance and support to resolve issues quickly, ensuring minimal downtime and maximum productivity.
• Extended Service Duration: This 3-Year service plan guarantees ongoing support and maintenance, allowing your organization to maximize productivity and achieve timely results without the worry of service interruptions.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Coverage: HPE hardware and selected third-party products
• Support: Remote diagnosis, on-site repairs, software updates
• Response Time: Next Business Day - Parts and Labor

How to Install

To get started with HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service package through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive a confirmation email with your service details.
3. Contact HPE support to register your hardware products under the Foundation Care service.
4. Access your HPE software updates and support by logging into the HPE support portal with your credentials.
5. Keep your IT team informed about the service features and how to reach HPE support when needed.

Frequently Asked Questions

1. What products are covered under the HPE Foundation Care service?

The HPE Foundation Care service covers eligible HPE hardware products and selected third-party software products. For a detailed list of what is included, please contact HPE support.

2. How quickly can I expect support after I report an issue?

With the Next Business Day - Parts and Labor service response time, you can expect support promptly, significantly reducing downtime and allowing your operations to continue smoothly.

3. Is software support included in the service?

Yes, the HPE Foundation Care service includes remote technical support for software as well as access to software updates and patches for HPE-supported third-party software.

4. Can I extend my service beyond the initial 3 years?

Yes, service extensions can be arranged. Please contact HPE support for options related to extending your Foundation Care service coverage.

5. How does HPE Foundation Care help reduce operational costs?

The predictable cost structure and parts and labor service characteristics help minimize inventory costs while ensuring maximum dependability, allowing your organization to allocate resources more effectively.