Description
The HPE Foundation Care - Extended Service - 3 Year - Service is a comprehensive support solution designed to enhance the availability and reliability of your IT infrastructure. With this service, Hewlett Packard Enterprise offers a fusion of hardware and software services, ensuring that your organization can operate seamlessly without the typical interruptions associated with IT issues. Whether you face hardware failures or software glitches, HPE Foundation Care is here to help you resolve them swiftly and efficiently.
- Comprehensive Hardware and Software Support: HPE Foundation Care Service provides a robust support framework that includes remote diagnosis and on-site hardware repair when necessary, ensuring minimal downtime for your IT operations.
- Remote Technical Assistance: Access HPE's skilled technical resources who work alongside your IT team to troubleshoot and resolve issues with HPE and select third-party products, enhancing your operational efficiency.
- Basic Software Support and Collaborative Call Management: This service may offer Basic Software Support and Collaborative Call Management for eligible hardware products, ensuring you have the necessary assistance and guidance for your software applications.
- Rapid Response Times: Experience peace of mind with a 4-hour parts and labor service response time, allowing for swift resolutions that keep your IT systems running optimally.
- 3-Year Service Duration: With a commitment to service over three years, HPE Foundation Care ensures long-term support and reliability for your IT infrastructure, protecting your investment and enhancing overall performance.
Technical Details of Product
- Service Type: Extended Hardware and Software Support
- Service Duration: 3 years
- Response Time: 4 hours for parts and labor
- Remote diagnosis and support included
- On-site hardware repair available as needed
- Access to software updates and patches
- Eligibility for Basic Software Support for selected software products
How to Install
To activate your HPE Foundation Care - Extended Service, follow these steps:
- Purchase the service through an authorized HPE partner or directly from HPE.
- After purchase, you will receive confirmation and detailed instructions on how to register your service.
- Register your service using the provided HPE portal or contact an HPE representative for assistance.
- Ensure that your HPE hardware and eligible third-party software products are properly documented in your service account for efficient support.
- Once registered, your IT team can immediately begin utilizing the technical support services provided under the HPE Foundation Care plan.
Frequently Asked Questions
What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers a range of HPE hardware products as well as selected third-party software, depending on eligibility. For specific product coverage, please contact HPE customer service.
How do I access support with HPE Foundation Care?
You can access support by contacting HPE technical resources directly through the support portal or by phone, depending on your service agreement.
Can I upgrade my service plan?
Yes, HPE offers various service plans that may better fit your organization’s needs. Contact HPE for details on upgrading your current service plan.
Is on-site support included with this service?
Yes, HPE Foundation Care includes on-site support for hardware repairs when remote diagnosis is insufficient to resolve the issue.
What is the average response time for service requests?
The average response time for parts and labor service requests is 4 hours, ensuring swift action to minimize downtime.
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