HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is a comprehensive support solution designed to enhance the availability and efficiency of your IT infrastructure. This service from Hewlett Packard Enterprise (HPE) provides both hardware and software support to help your organization maintain optimal operational performance. With HPE's expert technical resources at your disposal, you can focus on your core business activities while we take care of your technical issues.

• Comprehensive Technical Support: Gain access to HPE's extensive technical resources for real-time assistance with hardware and software problems, ensuring swift resolution and minimal downtime.
• On-Site Hardware Repair: For eligible HPE hardware products, enjoy the benefit of on-site hardware repair, providing you with immediate support and reducing potential disruptions to your business operations.
• Remote Diagnosis and Support: Our service includes remote diagnosis capabilities, allowing for quick troubleshooting and support without the need for on-site visits, thus saving valuable time.
• Software Updates and Patches: Stay up-to-date with access to software updates, patches, and technical support for both HPE and selected third-party software products, enhancing security and functionality.
• Next Business Day Response: With a parts and labor service response time of Next Business Day, you can count on our commitment to quick service that minimizes downtime and maintains productivity.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Hardware and Software Support
• Response Time: Next Business Day for Parts and Labor
• Coverage: Eligible HPE hardware products and selected third-party software
• Support Options: Remote technical support, on-site repairs, software updates

How to Install

To install and activate your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Once purchased, HPE will provide you with access details for your technical support portal.
3. Log in to the portal to register your eligible hardware and software products.
4. Familiarize yourself with the service offerings and support options available to you.
5. Contact HPE support for any immediate assistance or clarification regarding your service coverage.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software. Please contact HPE for a list of eligible products.

• What is the response time for support?

  The response time for parts and labor is Next Business Day, ensuring quick resolution to minimize downtime.

• Do I get software updates with this service?

  Yes, the service includes access to software updates and patches for both HPE products and selected third-party software.

• Is on-site support included?

  On-site hardware repair is included for eligible HPE hardware products, providing immediate assistance when necessary.

• How can I contact HPE support?

  You can contact HPE support through the technical support portal or by calling the designated support line provided upon service activation.