HPE Foundation Care - Extended Service - 3 Year - Service

Investing in the HPE Foundation Care - Extended Service for 3 Years means ensuring the longevity and reliability of your IT infrastructure. Designed to provide comprehensive hardware and software services, this service from Hewlett Packard Enterprise (HPE) enhances the availability of your systems while offering expert technical support. With this extended service, you can focus on your core business, knowing that HPE's technical resources are available to assist with both hardware and software challenges, ultimately boosting your productivity and performance.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that prioritize your IT infrastructure's availability, ensuring your business operations run smoothly without interruptions.
• On-Site Hardware Repair: In case of hardware issues, enjoy the benefit of remote diagnosis and on-site hardware repair services to resolve problems efficiently and minimize downtime.
• Software Updates and Support: Stay up-to-date with remote technical support, access to software updates and patches, and included updates for selected HPE-supported third-party software products.
• Next Business Day Service: Experience maximum convenience with a next business day response time for parts and labor service, allowing you to maintain productivity and avoid lengthy operational delays.
• Investment Protection: The extended service not only protects your investment but also ensures greater reliability of your systems, providing peace of mind for your IT team.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: Next Business Day for parts and labor
• Service Type: Comprehensive hardware and software support
• Eligibility: Coverage includes HPE hardware and selected third-party products
• Support Features: Remote diagnosis, on-site repair, software updates, collaborative call management

How to Install

Installation of the HPE Foundation Care Service is straightforward. Begin by contacting your HPE account representative or authorized partner to discuss service eligibility for your existing hardware and software products. Once confirmed, the HPE team will assist you with the service setup, including the necessary agreements and service detailing. After setup, you will have access to all support features, ensuring your systems are covered from day one.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care provides support for various HPE hardware products and selected third-party software. Contact HPE for a detailed list of eligible products.
• What is the response time for repairs?
  The service includes a Next Business Day response time for parts and labor, ensuring timely assistance and minimal disruption to your operations.
• Does the service cover software updates?
  Yes, HPE Foundation Care includes remote technical support, access to software updates and patches, and updates for selected third-party software, keeping your systems secure and up-to-date.
• Is this service suitable for small businesses?
  Absolutely! HPE Foundation Care is designed to cater to businesses of all sizes, providing essential support that enhances productivity and system reliability.
• How do I contact HPE for support?
  You can reach HPE support through their official website or via the contact information provided when you sign up for the Foundation Care service.