HPE Foundation Care - Extended Service - 3 Year - Service 48g 4sfp+ Svc

Protect your critical HPE infrastructure with a proactive, predictable service plan that keeps your systems running at peak performance. HPE Foundation Care - Extended Service offers a comprehensive 3-year on-site coverage package designed to minimize downtime, simplify budgeting, and deliver rapid problem resolution. With 24x7 access to expert technicians, guaranteed on-site attendance, and included parts and labor, this service is engineered to maximize uptime and extend the life of your hardware investments. Whether you’re managing a data center, a remote office, or a distributed environment, this plan provides the reliability and accountability your operation demands.

• Three-year service duration ensures long-term protection and predictable budgeting across your HPE environment, reducing surprise maintenance costs.
• 24x7 on-site support delivers round-the-clock access to qualified engineers who can diagnose, repair, and optimize your hardware with minimal disruption.
• Parts and labor included mean coverages for replacement components and labor, helping you avoid unexpected repair bills and maintain service levels.
• 4-hour response time with on-site service accelerates issue resolution, reducing downtime during critical incidents and supporting mission-critical workloads.
• Maintenance-focused coverage enhances system reliability through proactive care, routine maintenance, and preventive services designed to sustain peak performance over the lifecycle of your equipment.

Technical Details of HPE Foundation Care - Extended Service - 3 Year - Service 48g 4sfp+ Svc

The HPE Foundation Care Extended Service is structured to deliver rapid, dependable support for Hewlett Packard Enterprise hardware, including configurations that involve high-speed interconnects and multiple SFP+ ports. Key attributes of this service include on-site maintenance, parts and labor coverage, and a guaranteed response window that helps you keep downtime to a minimum. This plan is well-suited for environments using 48G performance paths and 4x SFP+ interfaces, ensuring you have the necessary service framework to protect essential networks and storage connections. By combining 24x7 access with a defined service level, it provides a predictable cost of ownership while preserving system performance and reliability.

• Service type: Extended Service (Foundation Care Extended)
• Support levels: 24x7 access, on-site assistance, maintenance, parts and labor
• Response time: 4 hours for on-site service after case initiation
• Coverage duration: 3 years from the service start date
• Scope: Appropriate for configurations with 48g interconnects and 4x SFP+ ports to support high-speed networking and storage connectivity

How to install HPE Foundation Care - Extended Service - 3 Year - Service 48g 4sfp+ Svc

Activating this service is a straightforward process designed to minimize friction and quickly establish coverage for your HPE assets. Follow these practical steps to ensure your organization benefits from immediate protection and rapid support when you need it most:

1. Confirm eligibility and purchase — Verify that your HPE hardware falls under the Foundation Care Extended Service program and that the 3-year term aligns with your deployment timeline and procurement schedule.
2. Gather essential details — Collect your device serial numbers, model information, and the service agreement or order numbers associated with the purchase. This data helps ensure accurate enrollment and faster activation.
3. Contact the designated channel — Reach out to your HPE account representative or the official support portal to initiate activation. Provide the gathered information to expedite enrollment.
4. Schedule activation and on-site readiness — Work with the HPE support team to schedule the service start date and confirm the required on-site visit window. Ensure access to the installation site, power, and network as needed for engineers to perform preventative maintenance and any required replacements.
5. Prepare for ongoing coverage — Document service contacts, escalation paths, and the preferred routine maintenance schedule. Maintain up-to-date asset inventories to support rapid diagnostics and efficient service delivery throughout the 3-year term.

Frequently asked questions

• What does HPE Foundation Care - Extended Service include? It provides a comprehensive 3-year on-site coverage plan that includes 24x7 on-site support, 4-hour response time, maintenance, parts and labor, and a guaranteed path to rapid issue resolution to minimize downtime.

• What is the guaranteed response time? The service guarantees a 4-hour on-site response after a case is opened and deemed eligible for on-site intervention, helping you quickly restore operations.

• Is on-site support always available? Yes. The plan includes 24x7 on-site support, ensuring that qualified technicians can be dispatched when needed, regardless of time of day.

• Does the plan include parts and labor? Yes. The coverage includes replacement parts and labor required to diagnose, repair, or replace components to restore functionality.

• How long does coverage last and how is it renewed? Coverage lasts for 3 years from the start date of the service. Renewal terms are outlined in the service agreement and coordinated with your HPE representative prior to expiration.