Hpe Foundation Care Extended Service 3 Year 48G Sfp Svc

HPE Foundation Care Extended Service 3 Year 48G Sfp Svc is a robust, long-term support program crafted for organizations that demand maximum uptime and predictable IT budgeting. This 3-year plan unifies comprehensive hardware and software protection with proactive remote diagnostics, rapid on-site response, and coordinated issue resolution across HPE hardware and select third-party software environments. By consolidating hardware and software support into a single, fixed-duration contract, it minimizes downtime, accelerates remediation, and helps protect your valuable IT investments from unplanned outages. Built for mission-critical environments, Foundation Care Extended Service keeps your infrastructure highly available and your teams focused on strategic initiatives rather than firefighting.

• All-in-one hardware and software coverage: The Foundation Care Extended Service delivers end-to-end protection for eligible HPE hardware plus extended support for select non-HPE software. Expect remote diagnostics, proactive problem detection, on-site hardware repair when needed, and software assistance that keeps systems secure and up-to-date. This holistic approach reduces the finger-pointing that often occurs when multiple vendors are involved and helps your team resolve dependencies quickly.
• Rapid four-hour response for parts and labor: Minimize downtime with a guaranteed 4-hour response window. When issues arise, qualified Hewlett Packard Enterprise technicians are mobilized to diagnose, repair, or escalate as necessary, delivering expedited restoration of service and preserving business continuity even during peak workloads or critical operations.
• Software updates, patches, and collaborative management: For software covered under the plan, you gain remote technical support, access to updates and patches, and ongoing maintenance to keep systems secure and current. Where applicable, Basic Software Support and Collaborative Call Management help coordinate remediation across multiple vendors, improving success rates for complex software interdependencies.
• Cross-vendor coordination for faster remediation: The Foundation Care Extended Service is designed to reduce vendor blame and speed resolution by providing a single, coordinated support experience across HPE hardware and select third-party software. This collaborative approach helps your IT team resolve issues faster and with fewer escalations.
• Predictable budgeting and business continuity: A fixed-term, single-contract model simplifies financial planning, lowers total cost of ownership, and reduces unplanned service costs. With on-site coverage when needed and remote diagnostics as the first line of defense, you gain peace of mind that downtime costs and support unpredictability are minimized over the 3-year horizon.

Technical Details of Hpe Foundation Care Extended Service 3 Year 48G Sfp Svc

Coverage: 3-year Foundation Care Extended Service for eligible HPE hardware, with extended support for select non-HPE software environments as described in the contract. The service encompasses remote diagnostics, proactive problem resolution, and on-site hardware repair when required.

Response and on-site support: A rapid four-hour response window for parts and labor is guaranteed, with on-site technicians available to diagnose and remediate hardware issues or to coordinate escalation when remote fixes are insufficient.

Software support: For software products covered under this plan, Hewlett Packard Enterprise provides remote technical support, access to software updates and patches, and ongoing maintenance. Where applicable, Basic Software Support and Collaborative Call Management are included to coordinate remediation across multiple software vendors.

Proactive coverage: The service emphasizes proactive problem resolution and remote diagnostics to detect and address issues before they impact operations, reducing unplanned downtime and improving system reliability.

Single, consolidated service: By combining hardware and software support into one contract, the Foundation Care Extended Service streamlines escalation paths, minimizes vendor friction, and simplifies budgeting for long-term IT resilience.

How to install Hpe Foundation Care Extended Service 3 Year 48G Sfp Svc

• Step 1: Initiate engagement with your Hewlett Packard Enterprise account team or authorized HPE partner to activate the Foundation Care Extended Service for the 3-year term and confirm coverage for your specific hardware and software environment.
• Step 2: Gather essential details, including device serial numbers, site location, primary service contact, and any critical workloads or dependencies that require coordination with third-party software vendors.
• Step 3: Define the scope of coverage for hardware and any applicable non-HPE software, and review the service level agreement to ensure the four-hour response window and on-site support meet your operational requirements.
• Step 4: Schedule onboarding and installation of any required monitoring tools or remote diagnostics agents. Ensure network connectivity and appropriate security permissions to enable remote diagnostics and software updates.
• Step 5: On the agreed activation date, HPE will verify the coverage, establish escalation channels, and set up remote monitoring capabilities. You’ll receive documentation detailing contact points, response times, and escalation procedures for hardware and software issues.
• Step 6: Train your IT team on the support workflow, including how to request remote assistance, what information to provide during incidents, and how Collaborative Call Management will be used to coordinate multi-vendor remediation when necessary.

Frequently asked questions

• What does HPE Foundation Care Extended Service cover? It covers eligible HPE hardware with comprehensive remote diagnostics, proactive problem resolution, and on-site hardware repair when needed. For software, it provides remote technical support, access to updates and patches, and, where applicable, Basic Software Support and Collaborative Call Management for select non-HPE software integrations.
• What is the response time? The service guarantees a four-hour response for parts and labor, designed to expedite remediation and minimize downtime for mission-critical systems.
• Does it include third-party software support? Yes, where applicable, the plan includes support coordination for select non-HPE software environments through Collaborative Call Management and related software maintenance offerings, helping to align multi-vendor remediation efforts.
• How long is the contract term? The contract term is 3 years, providing long-term reliability and predictable budgeting for ongoing IT support.
• How is this service billed? The Foundation Care Extended Service is sold as a single, fixed-duration contract that bundles hardware and software support into one price, simplifying budgeting and reducing ad-hoc service charges.
• How do I activate or renew the service? Activation typically begins through your HPE account team or an authorized partner. Renewal is handled through the same channel, with a continuation of the same coverage terms for the next contract period, subject to eligibility and the latest service terms.