HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is an essential support solution for businesses looking to enhance the reliability and performance of their IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this service is tailored to safeguard your hardware investments while providing unparalleled assistance during critical operational moments. With a commitment to improving uptime and operational efficiency, this comprehensive service package delivers peace of mind to IT departments across industries.

• Comprehensive Support: Access an extensive range of hardware and software services that boost the operational uptime of your IT infrastructure, ensuring your systems run smoothly at all times.
• Expert Technical Assistance: Leverage HPE's seasoned technical resources who offer remote diagnosis and support, collaborating closely with your IT team to quickly resolve hardware and software issues.
• On-Site Hardware Repair: In case of hardware failures, benefit from prompt on-site repair services, significantly minimizing downtime and getting your systems back online without delay.
• Software Updates and Patches: Stay current with technological advancements; HPE Foundation Care includes remote technical support and provides access to essential software updates and patches for eligible HPE and selected third-party products.
• Cost Efficiency: Reduce inventory costs with parts and labor service characteristics, enabling you to concentrate on strategic initiatives while HPE manages your system's operational needs.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: 4 Hour
• Parts and Labor Service Coverage: Eligible HPE hardware and selected third-party software
• Support Type: Remote and on-site
• Service Level: Comprehensive hardware and software services

How to Install

To take full advantage of the HPE Foundation Care - Extended Service, follow these straightforward steps:

1. Contact your HPE representative to discuss eligibility and sign up for the service.
2. Provide the necessary information regarding your hardware and software configurations to HPE.
3. Once enrolled, ensure your IT team is familiar with the service support contact protocols and has access to the online resource portal for updates and assistance.
4. For immediate support, utilize the remote diagnosis features to troubleshoot any issues that arise.

Frequently Asked Questions

• What is covered under HPE Foundation Care? The HPE Foundation Care covers comprehensive hardware and software support, including on-site repairs, remote diagnosis, software updates, and patches for eligible products.
• How quickly can I expect a response? The service offers a 4-hour response time for parts and labor, ensuring that your issues are addressed promptly.
• Is this service available for third-party products? Yes, the HPE Foundation Care includes support for selected third-party software, but it is recommended to confirm eligibility with HPE.
• How do I access software updates? You can access software updates and patches through the HPE portal once you are enrolled in the Foundation Care service.
• What is the duration of the service? The service duration is three years, providing you with continued support and reliability for your IT infrastructure.