HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is a comprehensive solution designed to enhance the reliability and performance of your IT infrastructure. Tailored by Hewlett Packard Enterprise, this extended service plan offers a blend of hardware and software support that empowers your IT team while ensuring that your systems remain operational and efficient. With HPE's expert technical resources at your disposal, you can rest assured that your IT environment is in capable hands.

• Comprehensive Hardware and Software Support: HPE Foundation Care combines both hardware and software maintenance, ensuring that all aspects of your IT systems are covered.
• Remote Diagnosis and On-Site Repair: Get immediate access to remote technical support for quick diagnosis, along with on-site hardware repair services when necessary, for minimal downtime.
• Basic Software Support: This service includes Basic Software Support for eligible HPE hardware, providing updates and patches to keep your systems secure and functioning optimally.
• 4 Hour Parts and Labor Response Time: Benefit from an impressive 4-hour response time for parts and labor, ensuring that you receive prompt solutions and support when you need it most.
• Peace of Mind with 3-Year Coverage: Enjoy the confidence and assurance that comes with a 3-year extended service plan designed to protect your investments and enhance service reliability.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Response Time: 4 Hour - Parts and Labor service response
• Support Coverage: Hardware and selected third-party software
• Service Features: Remote diagnosis, on-site repair, software updates, and patches

How to Install HPE Foundation Care - Extended Service

To install and activate your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care service package through an authorized vendor or directly from HPE.
2. Once you have purchased the service, you will receive a confirmation email with activation instructions.
3. Follow the instructions in the email to register your hardware and software with HPE's support portal.
4. Ensure that your IT team is aware of the support services available under this plan.
5. Contact HPE technical support to familiarize your team with the support process and available resources.

Frequently Asked Questions

What does HPE Foundation Care cover?

HPE Foundation Care covers comprehensive hardware support and basic software support for HPE and selected third-party products, including remote diagnosis and on-site repairs.

How long does the service last?

The service lasts for a duration of 3 years from the date of activation.

What is the response time for support?

The service includes a 4-hour parts and labor response time, ensuring prompt assistance when issues arise.

Can I receive software updates with this service?

Yes, HPE Foundation Care provides access to software updates and patches for eligible software products, ensuring your systems remain secure and up-to-date.

How can I contact HPE technical support?

You can contact HPE technical support through the support portal provided in your activation email or by calling HPE's customer support hotline.