HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is a crucial asset for organizations that depend on reliable IT infrastructure. Developed by Hewlett Packard Enterprise (HPE), this extended service ensures that both hardware and software components operate seamlessly, allowing your business to function without interruptions. Tailored to the unique challenges of contemporary IT environments, this service guarantees high availability and rapid resolution of issues. Here are the key features and benefits that make HPE Foundation Care an indispensable service for your organization:

• Comprehensive Support: The service combines both hardware and software support to enhance the availability of your IT infrastructure, enabling you to focus on your core business without worrying about technical issues.
• Rapid Response Time: Enjoy a 4-hour parts and labor service response, ensuring that resolutions are timely and downtime is minimized, which is critical for maintaining productivity.
• On-Site Hardware Repair: Access on-site support for hardware issues, featuring certified technical experts who provide immediate solutions right at your location.
• Remote Diagnosis and Support: Benefit from HPE's technical resources that offer remote support for diagnosing and resolving hardware and software issues efficiently, saving you time and resources.
• Access to Software Updates: The service includes remote technical support for software products, along with access to critical updates and patches, ensuring that your systems remain current and secure.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Service Type: Extended hardware and software support
• Response Time: 4 Hour - Parts and Labor service response
• Technical Support: Remote diagnosis and on-site hardware repair
• Software Coverage: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care - Extended Service

To take advantage of the HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact HPE’s customer service or your HPE sales representative to discuss the service options available for your specific hardware and software products.
2. Confirm the eligibility of your HPE or third-party products for the Foundation Care service.
3. Complete the required paperwork or agreements to initiate the service contract for the duration of three years.
4. Once enrolled, ensure your team has access to HPE’s technical support through the provided contact methods.
5. For immediate issues, leverage remote diagnostics and support by contacting HPE support directly.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service? The service covers support for both HPE hardware and selected software products. It includes remote diagnosis, troubleshooting assistance, on-site repair, and access to updates for eligible software.
• How do I know if my software products are eligible? You can contact HPE for information regarding eligibility. They will provide details on which software products are included as part of your hardware coverage.
• What is the response time for on-site support? The service includes a 4-hour response time for parts and labor, ensuring that your issues are addressed promptly to minimize downtime.
• Do I receive software updates during the service period? Yes, you will have access to software updates and patches for HPE-supported software products as they become available from the software manufacturer.
• Can I customize my service plan? While the HPE Foundation Care service offers a standard plan, you can discuss any specific needs or additional services with your HPE representative to tailor the plan to your organization’s requirements.