HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is your ultimate solution for ensuring the reliability and availability of your IT infrastructure. This service is expertly designed to provide comprehensive support, addressing both hardware and software issues efficiently. With the backing of Hewlett Packard Enterprise (HPE), your organization can minimize downtime and maximize productivity.

• Comprehensive Support: Gain seamless access to both hardware and software support, allowing your IT team to collaborate closely with HPE technical experts to swiftly resolve issues.
• Remote Diagnosis and On-Site Repair: Enjoy the peace of mind that comes with remote diagnosis and support for your hardware. If necessary, on-site hardware repair ensures that any technical problems are swiftly resolved.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, which provides access to critical updates and patches, keeping your software operating smoothly.
• Collaborative Call Management: The service includes Collaborative Call Management for selected non-HPE software, streamlining the process of addressing software issues and improving support efficiency.
• Prompt Service Response: With a guaranteed 4-hour response time for parts and labor, you can rest assured that any technical issues will be addressed quickly, minimizing operational disruption.

Technical Details of HPE Foundation Care - Extended Service - 3 Year - Service

• Service Duration: 3 Years
• Response Time: 4 Hours for parts and labor
• Coverage: HPE hardware products and selected third-party software
• Support Type: Remote technical support, on-site hardware repair, software updates
• Included Services: Basic Software Support, Collaborative Call Management

How to Install HPE Foundation Care - Extended Service - 3 Year - Service

Installing the HPE Foundation Care - Extended Service is a straightforward process. Follow these steps to ensure proper setup:

1. Contact your HPE account representative or authorized distributor to purchase the service.
2. Provide your HPE hardware or software product serial numbers to validate eligibility.
3. Once the service is activated, you will receive confirmation and details on how to access support.
4. Familiarize your IT team with the support resources available through HPE, including the online portal for software updates and patches.
5. Encourage your team to reach out for remote support as needed, ensuring a smooth operational experience.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care service? HPE Foundation Care covers a wide range of HPE hardware products and selected third-party software. Contact HPE for specific eligibility details.
• How quickly can I expect support when an issue arises? The service guarantees a 4-hour response time for parts and labor, ensuring prompt attention to your technical issues.
• Is software support included with the service? Yes, eligible HPE hardware products come with Basic Software Support, which includes access to software updates and patches.
• Can I get on-site support for my hardware? Yes, on-site hardware repair is included as part of the service for issues that cannot be resolved remotely.
• How do I report a problem or request support? You can report problems and request support through the HPE support portal, by phone, or through your designated HPE representative.