HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service is your go-to solution for comprehensive IT support, ensuring that your hardware and software remain operational, efficient, and secure for an extended period of three years. Designed for businesses looking to enhance their operational reliability while minimizing downtime, this service provides a broad spectrum of features tailored to meet the unique requirements of your organization. Experience peace of mind knowing that your IT infrastructure is in capable hands with HPE's extensive support offerings.

• Comprehensive Hardware and Software Support: Benefit from expert assistance for both hardware and software, ensuring that your IT environment operates efficiently and effectively. Enjoy seamless integration with HPE products and select third-party solutions.
• Remote Diagnosis and On-Site Repair: HPE Foundation Care includes remote technical support and diagnostics combined with on-site hardware repairs when necessary. This dual approach ensures rapid problem resolution, minimizing disruptions to your business operations.
• Software Updates and Patches: Gain access to essential software updates and patches for HPE-supported products, ensuring that your systems are always equipped with the latest features and security enhancements to protect against vulnerabilities.
• Quick Response Time: With a 4-hour response time for parts and labor, you can rest assured that any issues will be addressed promptly. This rapid response capability helps maintain your IT infrastructure's operational efficiency.
• Three-Year Coverage: Enjoy long-term support for your hardware and software needs with the three-year duration of HPE Foundation Care. This extended service period allows businesses to focus on growth while HPE ensures reliable IT management.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Service Plan
• Coverage Duration: 3 Years
• Response Time: 4 Hour
• Parts and Labor Support Offered: Remote diagnosis, on-site repair, software updates
• Included Services: Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care - Extended Service

To install the HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact HPE or an authorized reseller to purchase the HPE Foundation Care service.
2. Provide necessary information about your existing HPE hardware and software products to determine eligibility.
3. Once the service is purchased, you will receive confirmation and activation details from HPE.
4. Access remote support through the HPE support portal or the designated contact channels provided.
5. Stay informed about software updates and maintenance alerts, ensuring your systems are always current and secure.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care - Extended Service?

The service covers comprehensive hardware and software support, including remote diagnosis, on-site repairs, software updates, and collaborative call management for selected third-party software.

2. How does the 4-hour response time work?

The 4-hour response time guarantees that HPE will respond to your service request within four hours, ensuring rapid resolution of hardware issues and minimizing downtime.

3. Can I get support for non-HPE products?

Yes, HPE Foundation Care provides Collaborative Call Management for selected non-HPE software, allowing you to receive support for third-party products as well.

4. Is there any limit on the number of service calls I can make?

There are typically no limits on the number of service calls as long as they fall within the scope of the covered products. However, it is recommended to check the specifics with HPE or your service provider.

5. How do I extend my coverage after three years?

To extend your coverage, contact HPE or your authorized reseller at least 30 days before your current service expires to discuss renewal options and pricing.