HPE Foundation Care Extended Service — 3 Year for R6200m 48G Svc

HPE Foundation Care Extended Service is a comprehensive hardware and software support program designed to maximize uptime and protect your IT investment. For 3 years, this service combines remote diagnostics, on-site hardware repair when required, and software support for eligible HPE and selected third-party products. With a clear service scope, predictable pricing, and a streamlined escalation process, you gain peace of mind knowing that expert Hewlett Packard Enterprise technicians are ready to help your IT team resolve issues quickly and keep critical systems running at peak performance.

• Comprehensive hardware and software coverage: The service provides remote diagnosis and support for hardware problems, with on-site hardware repair when necessary, ensuring rapid resolution of issues that could impact uptime.
• Fast 4-hour response time: Service requests are handled promptly, helping to minimize downtime and keep business-critical workloads online.
• Three-year duration: A long-term coverage window (36 months) to ensure dependable maintenance, consistent support, and stable budgeting for IT services.
• Software support and collaborative management: Includes Basic Software Support for eligible software and Collaborative Call Management for selected non-HPE software, to coordinate issue ownership and resolution across vendors.
• Regular updates and patches: Updates for selected HPE-supported third-party software are included as they are released by the original software manufacturer, helping to maintain security and performance over the life of the service.

Technical Details of HPE Foundation Care Extended Service

• Service type: Foundation Care Extended Service for eligible hardware and software products, designed to extend uptime and reliability.
• Coverage scope: Hardware with remote diagnosis, support, and on-site repair when required; eligible software with remote technical support and access to updates and patches.
• Service duration: 3 years from the activation start date.
• Support levels: Remote diagnosis and troubleshooting, plus on-site parts and labor when needed to complete repairs.
• Response time: 4-hour service response time to requests, aiding rapid issue containment and restoration of services.
• Software updates: Updates and patches for selected HPE-supported software; updates for some third-party software as provided by the original manufacturer.
• Collaborative tools: Collaborative Call Management for eligible non-HPE software to help coordinate multi-vendor support efforts and accelerate problem resolution.

How to Install HPE Foundation Care Extended Service

There is no traditional software installation required to use Foundation Care Extended Service. Activation simply ties your eligible hardware and software products to the service so that coverage is in effect from the start date agreed with HPE. To activate or enroll your R6200m 48G Svc SKU, follow these steps:

• Gather required information: Collect the product SKU/UPC, serial numbers, service agreement details, and current contact information for your IT team.
• Submit activation details: Provide the necessary information to your HPE account representative or through the HPE service portal to enable coverage on the eligible hardware and software.
• Verify eligibility: Confirm that the hardware is covered under Foundation Care Extended Service and that eligible software products are identified for Basic Software Support and Collaborative Call Management where applicable.
• Plan support workflows: Establish a process for submitting service requests; once initiated, HPE will perform remote diagnosis immediately and schedule on-site visits as needed, typically with a 4-hour response window.

Frequently asked questions

• Q: What does HPE Foundation Care Extended Service include?
  A: It combines hardware and software support, remote diagnosis, and on-site hardware repair when necessary, plus software support for eligible products, updates for selected third-party software, and Collaborative Call Management for related multi-vendor issues. A 4-hour service response time and a 3-year coverage period are standard components of the program.
• Q: How long is the coverage period?
  A: The service provides 3-year coverage from the activation start date, delivering consistent support throughout the term.
• Q: Does it cover software updates?
  A: Yes. Updates are included for selected HPE-supported software and for eligible third-party software as provided by the original software manufacturer.
• Q: What is the response time for service requests?
  A: The program features a 4-hour service response time, with remote diagnosis and on-site repair as needed to resolve issues promptly.
• Q: How do I activate or renew the service?
  A: Activation or renewal is handled through your HPE account representative or via the HPE service portal. You will need to provide product details, service agreement information, and contact details to ensure continuous coverage.
• Q: Is on-site support guaranteed?
  A: On-site hardware repair is included when required to resolve hardware issues that cannot be addressed remotely within the defined service terms; remote diagnostics are typically performed first to determine the best course of action.