HPE Foundation Care - Extended Service - 4 Year - Service 0m 24g Poe Svc

HPESKU: 7574001

Price:
Sale price$1,678.22

Description

HPE Foundation Care Extended Service is a comprehensive hardware and software support program designed to maximize the availability and performance of your IT infrastructure. With four years of coverage, this service pairs remote diagnostics and proactive maintenance with on-site hardware repair when needed, helping you minimize downtime and protect your investment. It also extends expert assistance to eligible software, leveraging HPE’s knowledge base and collaborative tools to resolve issues faster. Whether you’re running critical data center workloads, cloud-connected deployments, or distributed edge environments, Foundation Care delivers predictable costs, faster response times, and access to the latest releases and patches to keep your systems secure and efficient.

  • Comprehensive hardware coverage with proactive care: Remote diagnosis and support identify issues early, while on-site hardware repair is available when required to resolve problems and minimize downtime. Parts and labor are included as part of the service, helping you maintain device readiness without surprise maintenance bills.
  • Integrated software support and updates: For eligible HPE software, Foundation Care provides remote technical support and access to updates and patches. It may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring that your software stack remains secure and up-to-date.
  • Four-year service window for stability and cost control: The four-year duration gives you a predictable Total Cost of Ownership (TCO) while delivering long-term reliability, consistent service levels, and sustained system performance across your fleet.
  • Fast, dependable response to keep you online: Next Business Day Parts and Labor service response is designed to limit downtime and accelerate issue resolution, so critical systems stay available when you need them most.
  • Access to new releases and ongoing optimization: The service includes updates with new releases, ensuring your environment benefits from efficiency improvements, security patches, and feature enhancements as soon as they’re available.

Technical Details of HPE Foundation Care - Extended Service - 4 Year - Service 0m 24g Poe Svc

  • Scope of coverage: Hardware products covered by HPE Foundation Care are supported through remote diagnosis, remote technical assistance, and on-site hardware repair when necessary. For eligible hardware, the service may include Basic Software Support and Collaborative Call Management for certain non-HPE software.
  • Software support and updates: Remote software support is provided for covered software products, with access to software updates and patches. Updates for selected HPE-supported third-party software are included as they are released by the original software manufacturer.
  • Service duration and availability: The standard coverage period is four years from the service start date, designed to help you maintain consistent support across the lifetime of your hardware and software investments.
  • Response time and repair model: Next Business Day – Parts and Labor service response time ensures timely escalation and repair, helping to minimize downtime and preserve service levels for mission-critical environments.
  • Operational benefits: Keeps systems optimally maintained with predictable costs, access to new releases, and ongoing maintenance that aligns with evolving IT requirements and security landscapes.

How to install HPE Foundation Care - Extended Service - 4 Year - Service 0m 24g Poe Svc

  • Step 1: Confirm eligibility and assets. Review your hardware inventory to determine which HP/HPE devices and compatible software qualify for Foundation Care coverage, and collect asset identifiers such as serial numbers, model numbers, and location details.
  • Step 2: Purchase and assign coverage. Work with your HPE account representative or authorized reseller to purchase the Foundation Care Extended Service and attach the coverage to the appropriate hardware and, where applicable, software assets in your asset management system.
  • Step 3: Provide onboarding information. Submit required asset data, including serial numbers, purchase dates, and any existing service contracts, to enable seamless onboarding, remote monitoring configuration, and service routing.
  • Step 4: Establish service channels and contacts. Designate primary and secondary points of contact for hardware and software issues, and configure preferred method of communication (phone, email, or portal) to ensure rapid escalation and coordination of field or remote support as needed.
  • Step 5: Activate and monitor. Once activated, you’ll gain access to remote diagnostics, software updates, and the Next Business Day response framework. Regular reviews with your HPE representative help optimize coverage, align updates with maintenance windows, and plan for preventive actions to maximize uptime.

Frequently asked questions

  • What does the HPE Foundation Care Extended Service cover? It provides comprehensive hardware support including remote diagnosis, remote technical assistance, and on-site repair for hardware issues. For eligible hardware, it may include Basic Software Support and Collaborative Call Management for certain non-HPE software. Software products covered receive remote support, access to updates and patches, and, for select third-party software, updates from the original software manufacturers.
  • Which products are eligible? Eligible products typically include HPE hardware within the Foundation Care program and eligible software associated with that hardware. Specific eligibility is determined by HPE based on product family, model, and software alignment. For activities beyond hardware, eligibility rules apply to certain third-party software as part of the service package.
  • What is the response time? The service features Next Business Day – Parts and Labor response, accelerating issue resolution and reducing downtime for critical environments.
  • How long does the service last? The Extended Service is provided over a four-year period, offering long-term protection and predictable maintenance costs for the covered assets.
  • Are third-party software updates included? Updates for selected HPE-supported third-party software are included as they are made available by the original software manufacturers, ensuring continued compatibility and security.
  • How do I enroll or activate Foundation Care? Contact HPE or your authorized reseller to purchase the service and attach it to the relevant hardware and software assets. You will typically need asset identifiers, location information, and confirmation of eligible products to complete onboarding.

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