HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is a premier support solution crafted to enhance the operational efficiency of your IT infrastructure. This service ensures that your business experience minimal downtime, achieving increased availability and reliability while leveraging the full potential of HPE and selected third-party products. With the HPE Foundation Care, your IT team can resolve issues promptly, backed by expert technical resources and tailored support designed to meet your specific requirements. Experience unparalleled peace of mind and let HPE handle the complexities of your IT support needs.

• Comprehensive Support: Enjoy an extensive suite of hardware and software services that bolster the performance and availability of your IT infrastructure, ensuring that your organization runs smoothly.
• Timely Hardware Repair: Benefit from remote diagnosis and swift on-site hardware repair services, allowing your HPE-supported devices to be back online quickly, reducing interruptions to your business operations.
• Software Updates and Patches: Stay current and secure with timely access to software updates and patches for HPE-supported third-party software products, protecting your systems against vulnerabilities.
• Collaborative Call Management: Streamline your support process with collaborative call management services for selected non-HPE software, ensuring quicker response times and enhanced support experiences.
• Four-Year Coverage: Gain long-term reliability and efficiency with an extensive four-year service duration that maximizes your IT investment, providing ongoing support when you need it most.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Response Time: 4-Hour Parts and Labor Service Response Time
• Support Type: Remote Technical Support and On-Site Hardware Repair
• Software Support: Access to Basic Software Support and updates for selected third-party software
• Service Scope: Coverage for HPE hardware products and selected third-party products

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care - Extended Service is straightforward. Follow these steps:

1. Purchase the Service: Ensure that you have acquired the HPE Foundation Care - Extended Service for your eligible HPE hardware and software products.
2. Contact HPE Support: Reach out to HPE's customer support team to activate your service coverage.
3. Provide Necessary Information: Share the details about your hardware and software configuration for assessment and eligibility determination.
4. Access Support Resources: Once activated, you can start utilizing remote technical support, software updates, and other service features as per your service agreement.

Frequently Asked Questions (FAQs)

• What is included in the HPE Foundation Care - Extended Service? The service encompasses remote diagnosis, on-site hardware repair, access to software updates, patches, and collaborative call management for selected software products.
• How long is the service duration? The HPE Foundation Care - Extended Service is available for a duration of four years, providing extensive support and reliability.
• What is the response time for service requests? The service guarantees a rapid 4-hour response time for parts and labor, ensuring timely resolution of issues.
• Can I get support for third-party software products? Yes, the service enables collaboration for selected third-party software, allowing you to receive support for non-HPE products as well.
• How do I determine if my product is eligible for coverage? You can contact HPE customer support for assistance in determining the eligibility of your hardware and software products for the Foundation Care - Extended Service.