HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to provide comprehensive hardware and software support for your IT infrastructure. With a focus on maximizing reliability and availability, this service from Hewlett Packard Enterprise (HPE) ensures that your technology operates at its peak performance. Whether you are dealing with hardware concerns or require assistance with software issues, HPE's technical resources are available to support your IT team effectively.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that help maintain and enhance the availability of your entire IT infrastructure.
• Rapid Response Times: Benefit from a 4-hour parts and labor service response time, ensuring that any issues are addressed promptly to minimize downtime.
• On-Site Hardware Repair: Should remote diagnostics not resolve the issue, HPE provides on-site hardware repair, ensuring a quick resolution with expert technicians available to assist you directly.
• Software Updates and Patches: Access to software updates and patches for HPE-supported third-party products ensures that your systems remain up-to-date and secure.
• Long-Term Coverage: The 4-year duration of the service allows for long-term peace of mind, ensuring your investment is protected throughout the years.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Response Time: 4 Hour Parts and Labor
• Supported Products: HPE Hardware and selected third-party software
• Service Features: Remote diagnosis, on-site support, software updates, and collaborative call management

How to Install

To get started with HPE Foundation Care - Extended Service, contact your HPE representative or authorized reseller. They will guide you through the activation process, ensuring that all eligible HPE and third-party products are covered. Once activated, you can easily access HPE's technical support through their dedicated channels whenever you encounter issues.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  HPE Foundation Care includes remote diagnosis, on-site hardware repair, software updates, and collaborative call management for eligible products.
• Which products are eligible for this service?
  HPE Foundation Care covers a range of HPE hardware products and selected third-party software. Please contact HPE for specific eligibility details.
• What is the response time for service requests?
  The service guarantees a response time of 4 hours for parts and labor, ensuring that your issues are addressed promptly.
• How does on-site support work?
  If remote diagnostics do not resolve your issue, a technician will be dispatched to your location to provide on-site support and repair.
• Can I access software updates for third-party products?
  Yes, HPE Foundation Care provides access to updates for selected third-party software products, ensuring your systems are secure and up-to-date.