HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service is a vital resource for businesses seeking to enhance the reliability and performance of their IT infrastructure. This service is designed to provide comprehensive support for both hardware and software, ensuring that your systems remain operational, updated, and secure. With a commitment to excellence and a focus on customer satisfaction, HPE Foundation Care equips your IT team with the necessary tools and resources to tackle issues efficiently, minimizing downtime and maximizing productivity.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers an extensive range of services that cater to both hardware and software needs. With this service, you gain access to expert technical support, helping you resolve any issues that may arise with HPE products and select third-party solutions.
• Remote Diagnosis and On-Site Repairs: The service includes remote diagnosis capabilities to quickly identify and solve problems. Should an issue require physical intervention, on-site hardware repair ensures a timely resolution, reducing the impact on your operations.
• Basic Software Support and Updates: For eligible HPE hardware products, the service may encompass Basic Software Support. This includes remote technical assistance, access to software updates, and patches, ensuring that your systems are always up-to-date and secure.
• Next Business Day Response Time: HPE Foundation Care guarantees a Next Business Day response for parts and labor service. This rapid response is crucial for maintaining operational efficiency and minimizing downtime, allowing your business to remain competitive.
• Four-Year Duration for Maximum Reliability: With a four-year service duration, HPE Foundation Care provides long-term support and maintenance, ensuring your IT infrastructure remains dependable and capable of meeting your organization's evolving needs.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended service for hardware and software
• Duration: 4 years
• Response Time: Next Business Day for parts and labor
• Support Type: Remote diagnosis, on-site hardware repair, software support
• Coverage: HPE hardware products and selected third-party software

How to Install

To activate HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact HPE or an authorized HPE reseller to purchase the service.
2. Provide details about your existing HPE hardware and software to determine eligibility for coverage.
3. Receive confirmation of your service contract along with any necessary documentation.
4. Follow the provided instructions to register your products and activate the service.
5. Begin utilizing the full range of support services offered by HPE Foundation Care.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software. Please consult HPE for specific eligibility details.

• How do I access support through HPE Foundation Care?

  Support can be accessed via remote diagnosis, phone calls, or online portals, depending on the nature of the issue.

• What if I need on-site support?

  If an issue requires on-site intervention, HPE Foundation Care includes on-site hardware repair as part of the service.

• Are software updates included in the service?

  Yes, HPE Foundation Care includes access to software updates and patches for covered software products.

• How long does the service last?

  The extended service lasts for four years, ensuring long-term support for your IT infrastructure.