HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to provide your organization with comprehensive hardware and software services, ensuring optimal performance and reliability for your IT infrastructure. With the backing of Hewlett Packard Enterprise (HPE), this service offers you peace of mind through expert support and resources to handle any technical issues that may arise, whether they involve HPE products or selected third-party solutions.

• Comprehensive Support: Benefit from a robust support system that includes both hardware and software services tailored to your specific IT needs, facilitating seamless integration and functionality.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support for hardware issues, along with on-site hardware repair services if necessary. This ensures quick resolution of problems, minimizing downtime for your IT operations.
• Access to Software Updates: Stay current with access to critical software updates and patches, enhancing the performance and security of your systems. This includes updates for eligible third-party software products as made available by the original software manufacturer.
• Next Business Day Response: Experience dependability with a Next Business Day parts and labor service response time, ensuring that any urgent issues are addressed promptly to maintain the integrity of your IT environment.
• Predictable Total Cost of Ownership: Keep your IT budget in check with a predictable total cost of ownership, allowing you to effectively manage your resources while ensuring your systems are optimally maintained.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Hardware and Software Support
• Response Time: Next Business Day for Parts and Labor
• Support Coverage: HPE Products and Selected Third-Party Software
• Remote Support: Included for software and hardware issues

How to Install

1. Contact your HPE representative to confirm eligibility for the Foundation Care service based on your hardware and software products.

2. Once confirmed, you will receive activation details and service terms.

3. Follow the guidelines provided in the activation documentation to set up your service access.

4. Ensure your IT team is aware of the support channels available and how to escalate any issues that may arise during the service period.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?
  The service covers eligible HPE hardware products and selected third-party software products. It's advisable to contact HPE for specific coverage details.
• How do I request on-site support?
  To request on-site support, contact HPE support using the contact information provided in your service activation documentation.
• What is the response time for support requests?
  HPE Foundation Care guarantees a Next Business Day response time for parts and labor services, ensuring prompt assistance and reduced downtime.
• Can I access software updates without a service contract?
  Software updates are typically available only to customers with an active HPE Foundation Care service contract, ensuring you have the latest features and security fixes.
• How can I track the status of my service request?
  You can track your service request status through the HPE support portal by logging in with your credentials provided during the service activation.