HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service is designed to enhance the reliability and availability of your IT infrastructure over a period of four years. This comprehensive service package ensures that your hardware and software operate smoothly, providing the needed support to keep your systems running efficiently. With HPE's technical resources at your disposal, you can focus on your core business while we handle any technical issues that may arise.

• Comprehensive Support: HPE Foundation Care offers a complete array of hardware and software services ensuring that your IT infrastructure is always available. This includes remote diagnosis and on-site hardware repair when necessary.
• Timely Assistance: The service guarantees a 4-hour response time for parts and labor, ensuring that you receive prompt assistance whenever you need it. This quick turnaround helps minimize downtime.
• Software Updates: Gain access to essential software updates and patches to keep your systems secure and efficient. HPE Foundation Care also includes updates for selected third-party software products from their original manufacturers.
• On-Site Expertise: Benefit from on-site support provided by HPE experts who are available to resolve issues quickly and effectively, ensuring that your operations remain uninterrupted.
• Cost-Effective Investment Protection: Protect your IT investment with HPE Foundation Care, which adds value through increased reliability, helping to improve productivity across your organization.

Technical Details of Product

The HPE Foundation Care - Extended Service includes:

• 4-year service duration for sustained support
• Remote diagnosis and support capabilities
• On-site hardware repair for eligible HPE products
• Basic Software Support and Collaborative Call Management for selected non-HPE software
• Access to software updates and patches, including those for third-party software

How to Install

Installing HPE Foundation Care - Extended Service is straightforward:

1. Contact HPE to verify eligibility for the service and select the appropriate coverage for your hardware and software products.
2. Once confirmed, you will receive documentation outlining the details of the service, including contact information for accessing support.
3. Integrate the support service into your IT management processes to streamline issue resolution and ensure your team is aware of how to engage HPE's resources.
4. Regularly check for software updates and patches provided by HPE to maintain optimal performance of your systems.

Frequently Asked Questions

Q: What types of products are eligible for HPE Foundation Care?

A: HPE Foundation Care covers various HPE hardware products along with selected third-party software. For full eligibility details, please contact HPE directly.

Q: How quickly can I expect a technician on-site?

A: HPE offers a 4-hour response time for parts and labor, ensuring technicians can arrive quickly to address urgent issues.

Q: Can I get support for non-HPE software?

A: Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software, providing you with comprehensive support.

Q: How are software updates managed?

A: HPE provides remote technical support and access to software updates and patches, including those for selected third-party software products, as they become available.

Q: What happens if I encounter issues outside of standard support hours?

A: HPE offers 24/7 support options, allowing you to receive assistance whenever you require it, including outside of standard business hours.