HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service - 4 Year - Service is your essential partner for maintaining the health of your IT infrastructure. This comprehensive service is designed to provide both hardware and software support, ensuring that your systems function effectively and efficiently. Whether you face a minor issue or a critical failure, HPE's technical resources are ready to assist your IT team in resolving any problems related to HPE and selected third-party products.

• Comprehensive Coverage: The HPE Foundation Care Service includes remote diagnosis and support for hardware products, along with on-site repair services when needed. This ensures that your IT infrastructure maintains maximum availability and minimizes downtime.
• Basic Software Support: For eligible HPE hardware products, this service encompasses Basic Software Support and Collaborative Call Management for chosen non-HPE software, allowing seamless integration and troubleshooting across your entire system.
• Remote Technical Support: HPE provides remote technical support for software products, ensuring that you have quick access to expert assistance whenever necessary, along with software updates and patches as they become available.
• Predictable Cost of Ownership: With HPE Foundation Care, you can manage your IT costs predictably, as the service offers a total cost of ownership that allows for better budgeting and resource allocation.
• Rapid Response Time: The service boasts a 4-hour parts and labor response time, ensuring timely completion of repairs and minimizing the impact on your operations.

Technical Details of HPE Foundation Care

• Service Duration: 4 Years
• Response Time: 4 Hours for parts and labor
• Supported Products: HPE hardware and selected third-party products
• Support Features: Remote diagnosis, on-site repair, software updates, and patches
• Collaboration: Works in conjunction with your IT team for enhanced problem resolution

How to Install

Installing HPE Foundation Care is straightforward. Begin by contacting HPE to determine eligibility for your hardware and software products. Once confirmed, you will receive instructions on how to set up your service plan. Here are the simple steps:

1. Contact HPE support to verify which of your products are covered under the Foundation Care service.
2. Review the service agreement and ensure you understand the coverage limitations and available support options.
3. Follow the provided guidelines to set up your account and access remote support services.
4. Integrate HPE's collaborative call management system with your IT infrastructure for optimal efficiency.
5. Stay updated with software patches and upgrades as they are released, ensuring your systems are always running the latest versions.

Frequently Asked Questions

What is covered under HPE Foundation Care?

The HPE Foundation Care service covers comprehensive hardware and software support for eligible HPE products, remote diagnosis, on-site repairs, software updates, and patches.

How quickly can I expect support?

The service guarantees a 4-hour response time for parts and labor, ensuring that any issues are addressed as promptly as possible.

Is software support included?

Yes, for eligible hardware products, Basic Software Support and access to updates for both HPE and selected third-party software are included.

Can I manage my IT costs with HPE Foundation Care?

Absolutely! The predictability of the total cost of ownership allows for better budgeting and ensures you are prepared for future IT expenses.

How do I know if my products are eligible?

Contact HPE support for comprehensive eligibility checks on your hardware and software products under the Foundation Care service.