HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service for 4 Years is your ultimate IT support solution designed to ensure the longevity and reliability of your IT infrastructure. Tailored specifically for businesses that rely on Hewlett Packard Enterprise (HPE) products, this service offers a comprehensive suite of hardware and software support. With HPE's expert technical resources at your disposal, your IT team will have the backing they need to swiftly resolve any hardware or software issues, ensuring maximum operational efficiency.

• Comprehensive Support: HPE Foundation Care Service is engineered to provide extensive assistance for both hardware and software, ensuring that your IT environment remains stable and operational 24/7.
• Remote Diagnosis and On-Site Repair: Experience the convenience of remote technical support along with on-site hardware repair when necessary. This dual approach ensures that most issues can be tackled without delay, reducing downtime.
• Basic Software Support: The service includes Basic Software Support, allowing you to receive vital updates and patches for your HPE and selected third-party software products. Stay current and secure with the latest software enhancements.
• Next Business Day Service: Enjoy peace of mind with the Next Business Day parts and labor response time. HPE Foundation Care provides swift accommodations, ensuring that any urgent issues are addressed quickly to maintain productivity.
• Predictable Cost of Ownership: With a fixed-term agreement and comprehensive coverage, this service allows for predictable budgeting and management of your IT expenditures, ensuring no unexpected costs derail your operations.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Service Coverage: Hardware and Software Support
• Response Time: Next Business Day for parts and labor
• Includes Remote Diagnosis and Support
• On-Site Hardware Repair when needed

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care service is straightforward. Follow these steps:

1. Contact HPE Sales or your local HPE representative to purchase the extended service.
2. Provide your hardware serial numbers and relevant information regarding your IT infrastructure.
3. Once the service is activated, ensure your IT team is aware of the support channels available and the procedures to follow in case of issues.
4. Maintain regular communication with HPE support for software updates and patches as they become available.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? - HPE Foundation Care is available for a wide range of HPE hardware products. For specific eligibility on software products, please contact HPE directly.
• Is remote support available for all issues? - While most issues can be resolved remotely, some situations may require on-site service, which is included in the support package.
• How do I request on-site support? - On-site support can be requested directly through HPE’s support channels. Ensure you have your service agreement details ready for faster processing.
• What is included in Basic Software Support? - Basic Software Support includes access to software updates, patches, as well as troubleshooting for supported software products.
• Can I get support for third-party software? - Yes, HPE Foundation Care includes support for selected third-party software products that are compatible with HPE hardware.