HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year is your comprehensive solution for ensuring the optimal performance of your IT infrastructure. This extensive service package from Hewlett Packard Enterprise (HPE) combines hardware and software support, designed to enhance your system's availability and reliability. With a team of expert technical resources ready to assist, this service is tailored to meet the dynamic needs of your enterprise, helping to resolve both hardware and software issues swiftly and effectively.

• Comprehensive Hardware Support: The HPE Foundation Care service includes thorough remote diagnosis and on-site hardware repair, ensuring any issues are resolved quickly to minimize downtime.
• Software Support: Enjoy peace of mind with remote technical support for covered software products, along with access to critical updates and patches that keep your systems secure and efficient.
• Collaborative Call Management: Get the advantage of Basic Software Support and Collaborative Call Management for selected non-HPE software, facilitating seamless integration and enhanced troubleshooting.
• Predictable Cost of Ownership: The service allows for budget-friendly planning, with a fixed total cost of ownership, making it easier to manage your IT expenses over the four-year duration.
• Rapid Response Times: Benefit from a 4-hour parts and labor service response time, ensuring that your IT operations continue smoothly without unnecessary delays.

Technical Details of the Product

• Service Duration: 4 Years
• Response Time: 4 Hours for parts and labor
• Support Type: Remote diagnosis, on-site repair, software updates, and patches
• Eligibility: Covers selected HPE and third-party products
• Service Includes: Basic Software Support and Collaborative Call Management for eligible products

How to Install

To initiate your HPE Foundation Care service, follow these steps:

1. Contact HPE sales or your authorized HPE partner to purchase the HPE Foundation Care service.
2. Once acquired, you will receive instructions on how to register your HPE hardware and software products for support.
3. Ensure that your IT team is informed about the service coverage and response protocols.
4. Maintain clear communication with HPE’s technical resources to facilitate effective issue resolution.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware and selected third-party software products. For detailed coverage, please contact HPE.
• How do I access support?
  Support is accessible via remote diagnosis and on-site assistance, depending on the nature of your issue. You can initiate a support case through HPE’s support portal.
• What is the typical response time for support?
  The standard response time for parts and labor service is 4 hours, ensuring quick resolutions to minimize any operational disruptions.
• Is software support included with this service?
  Yes, the service includes remote technical support for software updates and access to patches for covered software products.
• Can I customize my service plan?
  For specific needs or additional services, please reach out to HPE or your authorized partner to discuss custom service options.