HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service is an essential service designed to enhance the reliability and availability of your IT infrastructure. With a comprehensive suite of hardware and software support services, HPE Foundation Care ensures that your organization can maintain optimal performance and quick recovery from potential disruptions. Whether you are facing hardware malfunctions or software issues, HPE technical resources are dedicated to providing support and working closely with your IT team, ensuring that problems are resolved efficiently and effectively.

• Comprehensive Coverage: HPE Foundation Care offers extensive hardware and software services, ensuring that your IT infrastructure is always functioning at its best. This includes support for both HPE and select third-party products, providing a holistic approach to your IT needs.
• On-Site Hardware Repair: In the event of a hardware issue, HPE Foundation Care includes on-site repair services, ensuring that your organization experiences minimal downtime. This hands-on approach guarantees that experts are available to tackle any issues directly on-site.
• Remote Technical Support: HPE Foundation Care offers remote diagnosis and support, allowing for quick identification and resolution of software issues. Access to technical resources means that problems can be addressed without the need for extensive travel or delays.
• Software Updates and Patches: As part of the service, HPE provides access to the latest software updates and patches for HPE-supported products. This helps maintain security and functionality, ensuring your software is always up-to-date.
• Next Business Day Response: With a commitment to efficiency, HPE Foundation Care guarantees a Next Business Day response for parts and labor service. This reliability ensures your IT infrastructure is back up and running in no time, maximizing productivity.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Service for Hardware & Software
• Support Coverage: HPE and Selected Third-Party Products
• Response Time: Next Business Day for Parts and Labor
• Remote Support: Available for all eligible software products

How to Install

To activate your HPE Foundation Care - Extended Service, simply contact your HPE representative or authorized reseller. They will guide you through the registration process and ensure that your organization is set up to receive the benefits of the service. Once registered, your IT team will have immediate access to technical support and resources to resolve any issues that may arise.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware and selected third-party software products. For a complete list, please consult with your HPE representative.
• Is on-site support included in the service?
  Yes, on-site hardware repair is included as part of HPE Foundation Care for eligible products, ensuring rapid response to hardware issues.
• What is the response time for support?
  HPE Foundation Care guarantees a Next Business Day response for parts and labor service, optimizing your service experience.
• Can I receive software updates for third-party products?
  Yes, HPE Foundation Care includes software updates and patches for selected HPE-supported third-party software, ensuring you remain up-to-date with the latest versions.
• How can I contact HPE for support?
  You can contact HPE support through your HPE representative, or by accessing the support portal available on the HPE website for immediate assistance.