Description
Enhance the reliability and availability of your IT infrastructure with HPE Foundation Care - Extended Service. This comprehensive 4-Year Service plan from Hewlett Packard Enterprise (HPE) is designed to provide you with the technical support and resources needed to manage both hardware and software effectively. With HPE Foundation Care, you can ensure that your systems remain operational, minimize downtime, and protect your investment in technology.
- Comprehensive Support: Gain access to HPE's extensive technical resources, providing you with expert advice and assistance for both HPE and selected third-party products.
- Remote Diagnosis & On-Site Repair: Enjoy peace of mind with remote diagnosis for quick issue resolution and on-site hardware repair when necessary, minimizing operational disruptions.
- Basic Software Support: For eligible hardware products, this service includes Basic Software Support, enabling you to manage your software applications with ease.
- Quick Response Time: Benefit from a 4 Hour response time for parts and labor service, ensuring that any technical issues are resolved swiftly for maximum efficiency.
- Enhanced Reliability: Protect your investment and boost the reliability of your IT environment with regular software updates and patches, keeping your systems current and secure.
Technical Details of HPE Foundation Care - Extended Service
- Service Duration: 4 Years
- Service Type: Hardware and Software Support
- Response Time: 4 Hour Parts and Labor
- Includes Basic Software Support for eligible HPE hardware
- Access to software updates and patches for supported third-party products
How to Install HPE Foundation Care
To install HPE Foundation Care - Extended Service, follow these steps:
- Contact your HPE representative or visit the HPE website to purchase the Extended Service plan.
- Once the service is purchased, HPE will provide you with a confirmation and service agreement details.
- Coordinate with your IT team to integrate the service into your current IT infrastructure.
- Access the remote support features by registering your eligible hardware and software products with HPE.
- Utilize the 24/7 support hotline and online resources for ongoing assistance and to manage any technical issues that arise.
Frequently Asked Questions
What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers a variety of HPE hardware products and selected third-party software products. Please contact HPE for a complete list of eligible products.
How do I know if my product is eligible for Basic Software Support?
Eligibility for Basic Software Support depends on the specific HPE hardware product you own. Contact HPE directly or check your service agreement for more information.
What should I do if I encounter a hardware issue?
If you experience a hardware issue, contact HPE support immediately. They will initiate remote diagnosis, and if necessary, arrange for on-site repair services.
How often will I receive software updates?
Software updates are provided as they become available from the original software manufacturer. HPE will notify you regarding updates for your covered products.
Is there a limit to the number of support calls I can make?
There is no limit to the number of support calls you can make. HPE Foundation Care is designed to provide ongoing assistance whenever you need it.
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