HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service - 4 Year - Service offers a robust solution for businesses looking to enhance the reliability and performance of their IT infrastructure. This comprehensive service is designed to provide both hardware and software support, ensuring your systems remain operational with minimal downtime. With HPE’s renowned technical resources at your disposal, you'll have peace of mind knowing that your IT environment is well-supported.

• Comprehensive Support: HPE Foundation Care Service combines hardware and software support, ensuring your IT infrastructure is fully covered for unexpected issues and maintenance needs.
• Remote Diagnosis and On-Site Repair: Benefit from remote troubleshooting and, if necessary, prompt on-site hardware repair to resolve issues quickly and efficiently.
• Software Updates and Patches: Stay up-to-date with remote technical support and access to critical software updates and patches, including those for selected third-party software products.
• Next Business Day Service: Experience enhanced dependability with Next Business Day parts and labor service response time, minimizing your system's downtime and keeping your operations running smoothly.
• Predictable Cost of Ownership: HPE Foundation Care provides a predictable total cost of ownership, making it easier for businesses to budget and plan for IT maintenance.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Service
• Supported Products: HPE hardware and selected third-party software
• Support Features: Remote diagnosis, on-site repair, software updates, and patches
• Response Time: Next Business Day for parts and labor

How to Install

Installing HPE Foundation Care Service is a straightforward process. Begin by contacting your HPE representative to discuss your specific needs and determine eligibility for your hardware and software products. Once your service agreement is in place, your IT team will receive instructions on how to access remote support and how to initiate on-site repair services if necessary. HPE provides ongoing training and support to ensure your team is fully equipped to make the most of the services offered.

Frequently Asked Questions

• What is included in HPE Foundation Care?
  HPE Foundation Care includes remote diagnosis, on-site hardware repair, software updates, and access to HPE’s technical resources for both HPE and eligible third-party products.
• How quickly can I get support?
  With Next Business Day service, you can expect timely assistance and repairs, minimizing the impact on your business operations.
• Is software support included?
  Yes, the service includes remote technical support for software products, as well as access to necessary updates and patches.
• How do I know if my products are eligible?
  Contact HPE to determine which of your hardware and software products are eligible for Foundation Care support.
• What are the costs associated with HPE Foundation Care?
  The service offers a predictable total cost of ownership, allowing for easier budgeting for IT maintenance and support.