Description
HPE Foundation Care - Extended Service - 4 Year - Service 24 Sw Svc
HPE Foundation Care Extended Service delivers comprehensive hardware and software coverage designed to keep your IT infrastructure available and performing at its best. With four years of protection, this service combines remote diagnosis, proactive updates, and responsive on-site support to minimize downtime and optimize total cost of ownership. Whether you rely on HPE hardware alone or in combination with eligible third-party software, Foundation Care provides a predictable support framework that scales with your environment and your business needs.
- Comprehensive hardware and software coverage with remote diagnosis and on-site repair. The service includes proactive remote diagnostics to detect issues early, plus on-site hardware repair when needed to resolve problems efficiently and minimize downtime.
- Basic Software Support and Collaborative Call Management for eligible software. For selected non-HPE software, Foundation Care offers remote technical support, collaborative call handling, and guidance to keep your systems running smoothly.
- Updates, patches, and New Releases Update included. Stay current with software updates and patches, and receive New Releases Update service to help ensure compatibility and performance as products evolve.
- Predictable total cost of ownership with long-term coverage. A four-year duration helps stabilize budgeting for support, reducing unexpected repair costs and downtime across your IT lifecycle.
- Fast response and dependable coverage for maximum uptime. Next Business Day parts and labor service response time helps you minimize downtime and maintain system availability when issues arise.
Technical Details of HPE Foundation Care - Extended Service - 4 Year - Service 24 Sw Svc
- Service duration: 4 years of coverage from the date of activation.
- Scope of coverage: Comprehensive support for eligible HPE hardware and associated software, with optional inclusion of certain third-party software as determined by eligibility.
- Remote diagnostics and remote technical support: Proactive monitoring and remote assistance to identify and address issues without field visits when possible.
- On-site hardware repair: If an issue cannot be resolved remotely, on-site repair is provided to restore hardware functionality.
- Software coverage: Basic Software Support for eligible software, plus access to software updates and patches for covered products; Collaborative Call Management for selected non-HPE software.
- Updates and patches: Regular software updates and patches are provided as they become available, helping maintain security and performance.
- New Releases Update: Included to help you stay current with the latest compatible versions and features.
- Response time: Next Business Day parts and labor service response for fast resolution and minimized downtime.
- Cost management: Designed to reduce inventory costs and deliver dependable service with predictable expenditures over the four-year term.
How to install HPE Foundation Care
Activating HPE Foundation Care Extended Service is straightforward and designed to integrate with your existing hardware and software ecosystem. Follow these practical steps to set up coverage and ensure prompt access to support when you need it.
- Identify assets and scope: Gather the model names, serial numbers, and current configurations of the HPE hardware and any eligible software that you want covered. Clarify whether third-party software will be included under Collaborative Call Management or basic software support, based on eligibility guidance from HPE.
- Confirm eligibility and terms: Work with your HPE account representative or reseller to confirm which products qualify for Foundation Care Extended Service and what software components are included at activation.
- Activate the service: Initiate the coverage in your HPE portal or with your authorized partner, providing asset inventory, locations, and primary contact information for ongoing support coordination.
- Configure service levels: Select the preferred coverage options, response times, and any add-on software support needs to align with your operational requirements and downtime tolerance.
- Schedule onboarding and portal access: Set up access to the HPE customer portal for status updates, warranty checks, and ticket tracking. Establish escalation paths and identification details for quick dispatch of on-site visits if required.
- Maintain asset records: Keep asset data current in your records and portal to ensure accurate coverage mapping and rapid service delivery when issues occur.
Frequently asked questions
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What is HPE Foundation Care Extended Service?
HPE Foundation Care Extended Service is a four-year support program for eligible HPE hardware and software that provides remote diagnostics, on-site repair when needed, software updates, and collaborative support for selected third-party software. It is designed to maximize system availability and offer a predictable approach to IT maintenance.
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What does the four-year duration cover?
The four-year term provides ongoing hardware and software coverage, including remote support, on-site service if required, software updates, and access to New Releases Update services during the entire period, helping you spread support costs and reduce unexpected expenses.
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Does Foundation Care include on-site support?
Yes. If remote resolution is not possible, on-site hardware repair is included to address issues that cannot be resolved remotely, ensuring minimal downtime and rapid recovery of critical infrastructure.
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Are software updates and third-party software included?
Foundation Care provides remote software support and updates for covered software. Updates for eligible third-party software may also be included as they are released by the original software manufacturer, depending on eligibility at the time of service activation.
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What is the response time for service requests?
Next Business Day parts and labor service is the standard response time, helping to limit downtime and improve reliability across your environment.
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How do I activate and manage Foundation Care?
Activation typically involves coordination with your HPE account representative or authorized reseller. After activation, you can manage coverage details, view updates, and track service tickets through the HPE customer portal, with support aligned to your asset inventory.
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