HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is your go-to solution for ensuring the reliability and efficiency of your IT infrastructure. With an array of comprehensive hardware and software services, this service aims to enhance the availability of your systems. Backed by Hewlett Packard Enterprise (HPE) technical resources, this extended service provides robust support to resolve hardware and software challenges seamlessly, ensuring that your business operations remain uninterrupted.

• Comprehensive Support: HPE Foundation Care Service offers extensive hardware and software services that cover both HPE and selected third-party products, enhancing your IT infrastructure's resilience.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis and support for hardware issues, along with on-site hardware repair when necessary, ensuring swift resolution of any challenges.
• Software Updates and Technical Support: Gain access to critical software updates, patches, and remote technical support for software products covered by HPE Foundation Care, keeping your systems up-to-date and secure.
• Predictable Cost of Ownership: Enjoy a stable total cost of ownership with predictable maintenance costs, allowing for better budgeting and financial planning.
• Rapid Response Times: Experience a 4-hour parts and labor service response time, ensuring that your systems are back up and running with minimal downtime.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Service - Foundation Care
• Support Coverage: Hardware and software for HPE and selected third-party products
• Response Time: 4 Hours for parts and labor
• Includes: Remote diagnosis, on-site repair, software updates, and patches

How to Install

Installing HPE Foundation Care - Extended Service is a straightforward process. First, purchase the service through an authorized HPE distributor or reseller. Once the purchase is complete, you will receive a confirmation and a service agreement. To activate the service, follow these steps:

1. Contact HPE Support with your service agreement number.
2. Provide the necessary information regarding your HPE infrastructure and any third-party products you require support for.
3. Review the support options available and set up your preferred communication methods with HPE technical resources.
4. Regularly monitor your systems and reach out for support whenever necessary to maximize the benefits of the service.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware and software products, as well as selected third-party software. Ensure to confirm eligibility with HPE support.
• How quickly can I expect a response to my support request?
  The service guarantees a 4-hour response time for parts and labor, ensuring that assistance is prompt and efficient.
• What should I do if I encounter a hardware issue?
  If you encounter a hardware issue, contact HPE Support immediately to initiate remote diagnosis. If required, on-site support will be arranged to address the problem.
• Are software updates included in the service?
  Yes, software updates and patches for eligible software products are included as part of the HPE Foundation Care service.
• Can I extend the service duration beyond 4 years?
  Yes, HPE offers options for extending service durations. Contact HPE support for more information on renewal and upgrade options.