HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is an essential solution for businesses looking to enhance the reliability and performance of their IT infrastructure. Designed with comprehensive support in mind, this service empowers your organization by ensuring that hardware and software issues are resolved promptly. By partnering with HPE’s dedicated technical resources, you can focus on your core business while enjoying peace of mind knowing that your IT systems are in expert hands.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, ensuring that any issues are addressed efficiently. This service maintains the smooth operation of your systems, allowing your business to function without interruptions.
• Remote Diagnosis and On-Site Repair: Benefit from swift remote diagnosis for hardware problems with the additional option of on-site repair. This feature significantly reduces downtime, which is crucial for maintaining productivity in any organization.
• Access to Software Updates: Stay ahead of potential vulnerabilities with access to essential software updates and patches for eligible products. This ensures your systems remain secure and up-to-date, protecting your business from evolving threats.
• Collaborative Call Management: The HPE Foundation Care service enhances your overall experience through seamless management of support calls for selected non-HPE software. This collaborative approach simplifies the support process and improves operational efficiency.
• Quick Response Time: With a commitment to a 4-hour parts and labor response time, HPE Foundation Care guarantees timely resolutions to any issues that arise, thereby enhancing your organization's productivity and reliability.

Technical Details of HPE Foundation Care

• Service Duration: 4 Years
• Service Type: Extended Hardware and Software Support
• Response Time: 4 Hours for Parts and Labor
• Coverage: Includes HPE and selected third-party product support
• Features: Remote diagnosis, on-site repair, software updates, and Collaborative Call Management

How to Install HPE Foundation Care

To install and activate your HPE Foundation Care service, follow these simple steps:

1. Contact your HPE representative to confirm eligibility for the Foundation Care service.
2. Review and select the appropriate coverage options based on your hardware and software needs.
3. Complete the necessary paperwork to initiate the service contract.
4. Once your contract is confirmed, you will receive a confirmation email with service details and access to technical support.
5. Begin utilizing the HPE Foundation Care service by reaching out to support for any hardware or software issues as they arise.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware products as well as selected third-party products. For software, it includes HPE-supported software and eligible non-HPE software.
2. How quickly can I expect a response for support? HPE Foundation Care offers a 4-hour response time for parts and labor, ensuring timely support for your IT infrastructure needs.
3. Is on-site support included in the service? Yes, on-site hardware repair is included as part of the service if remote diagnosis cannot resolve the issue.
4. Can I get software updates for third-party software? Yes, HPE Foundation Care includes updates for selected HPE-supported third-party software as they become available from the original software manufacturer.
5. How can I contact HPE for support? You can contact HPE support through the contact information provided in your service agreement or through the HPE support portal online.